Customer Service Specialist

Bybit; Fatih; On-site; TRY 48,000 - 72,000; Full time

Job summary

Bybit in Fatih, Turkey, is looking for a diligent customer service specialist to assist clients on live chat and email, ensuring a smooth, professional experience and rapid resolution of inquiries. You will stay up‑to‑date with the company platform and general market conditions to better support customers.

The ideal candidate holds a finance/economics/mathematics degree, has 2–4 years in frontline support, is fluent in English and Turkish, and demonstrates strong numeracy, teamwork, and a

Qualifications

• Bachelor's degree in finance, economics, mathematics or related field.
• Minimum diploma in business administration or business management with strong numerical skills.
• 2–4 years of customer service experience, frontline operations (Livechat and Email).
• Experience in financial institutions or fintech is advantageous.
• Strong numeric acumen and ability to analyze statistics.
• Proficient in English & Turkish for oral and written communication with market counterparts.
• Desire to develop knowledge and a long-term career in fintech/crypto trading.
• Team player, self-driven, able to respond to client requests promptly.

Responsibilities

• Assist clients via live chat or email.
• Ensure efficient and excellent customer service experience.
• Be well equipped with the Company's platform/product; stay updated on market conditions.
• Diligently manage and follow up on inquiries/complaints of clients.
• Understand customer needs and translate into feedback and solutions for management.
• Flag discrepancies or risks to management in a timely manner.
• Seek continuous improvements to enhance team performance and efficiency.

Skills

Customer service

Communication skills

Turkish language

English language

Education

Bachelor's degree in finance

Bachelor's degree in economics

Diploma in business administration

Job description

Please note that Turkish reading and typing is a must

Job Description:

• Assist clients on all inquiries via live chat or email
• Ensure efficient and excellent customer service experience provided
• Be well equipped with the Company's platform/product including keeping abreast of general market conditions
• Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
• Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
• Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Requirement

• Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
• Minimum diploma in business administration or business management with keen and sharp eye for numbers
• Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
• Advantageous for candidates with experience working in financial institutions, fintech
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
• Proficient in English & Turkish in communication and writing in order to liaise with dedicated market counterparts
• Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
• Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance