Turkish Live Chat Client Service Analyst

Bybit Limited; Fatih; Remote; TRY 391,000 - 614,000; Full time

Benefits offered by this job

Study Growth Fund

Internal Events

Global Collaboration

Career Advancement

Internal Mobility

Job summary

Bybit Limited in Turkey is seeking a Client Service Analyst - Livechat (Turkish required) to assist clients via live chat and email, ensuring top-tier service while staying updated on Bybit's platform.

The role requires Turkish and English communication in a fintech environment, with a teamwork focus. You will translate customer needs into actionable feedback for product and support teams.

Qualifications

• Bachelor's degree in finance, economics, mathematics, or related field.
• Diploma in business administration with strong numerical skills.
• 2–4 years in customer service, especially livechat and email.
• Fluent in English and Turkish for cross-border communication.

Responsibilities

• Assist clients via live chat or email.
• Ensure efficient and excellent customer service experience.
• Stay informed about the platform and market conditions.
• Manage inquiries and follow up with clients.
• Provide feedback and solutions to management.
• Flag discrepancies or risks to management promptly.
• Seek ongoing improvements to team performance and processes.

Skills

Livechat experience

Turkish language

English language

Finance knowledge

Numbers analytics

Education

Finance/Economics/Mathematics degree

Business Administration diploma

Job description

Bybit Limited in Turkey is seeking a Client Service Analyst - Livechat (Turkish required) to assist clients via live chat and email, ensuring top-tier service while staying updated on Bybit's platform.

The role requires Turkish and English communication in a fintech environment, with a teamwork focus. You will translate customer needs into actionable feedback for product and support teams.