Bilingual Client Services Specialist — EN/TR

Tickmill; Turkey; On-site; TRY 180,000 - 280,000; Full time

Benefits offered by this job

Birthday benefits

Loyalty benefits

Employee Training & Development

Job summary

Tickmill is seeking an English and Turkish speaking Client Services Officer to join our Client Services team in Turkey. The role involves resolving execution delays, assisting with market insights, and maintaining long-term client retention across regulated financial products.

The ideal candidate has at least 1 year in customer support or sales, is fluent in English and Turkish, and holds a college degree. Morning shift hours (09:00–18:00) and a professional, proactive approach are required.

Qualifications

• At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company.
• Fluent in English and Turkish, both written and spoken.
• College or University degree.
• Strong attention to detail, organizational, and communication skills.
• Good knowledge of Microsoft Office applications.
• High level of professionalism, strong work ethic, self-motivation, and team spirit.
• Positive, can-do attitude.
• Flexibility to work on public holidays.
• Availability to work the morning shift (09:00–18:00).

Responsibilities

• Resolve issues related to execution delays and account management.
• Assist clients to understand the market trends, tools and resources available.
• Proactively engage with clients to prevent churn, addressing their concerns, offering personalized solutions and providing ongoing support to ensure long-term retention.
• Troubleshoot issues related to trading platforms such as login problems, platform navigation and other technical difficulties.
• Attend live events and Expos.
• Present the company’s value proposition to potential partners, negotiate terms, and close partnership deals.
• Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on SM platforms.

Skills

Customer support

Sales

Fluent English

Fluent Turkish

Attention to detail

Communication

Education

College/University degree

Tools

Microsoft Office

Job description

Tickmill is seeking an English and Turkish speaking Client Services Officer to join our Client Services team in Turkey. The role involves resolving execution delays, assisting with market insights, and maintaining long-term client retention across regulated financial products.

The ideal candidate has at least 1 year in customer support or sales, is fluent in English and Turkish, and holds a college degree. Morning shift hours (09:00–18:00) and a professional, proactive approach are required.