Client Service Analyst - Livechat (Turish required) New Europe - Remote; Istanbul, Turkey

Bybit Limited; Fatih; Remote; TRY 391,000 - 614,000; Full time

Benefits offered by this job

Study Growth Fund

Internal Events

Global Collaboration

Career Advancement

Internal Mobility

Job summary

Bybit Limited in Turkey is seeking a Client Service Analyst - Livechat (Turkish required) to assist clients via live chat and email, ensuring top-tier service while staying updated on Bybit's platform.

The role requires Turkish and English communication in a fintech environment, with a teamwork focus. You will translate customer needs into actionable feedback for product and support teams.

Qualifications

• Bachelor's degree in finance, economics, mathematics, or related field.
• Diploma in business administration with strong numerical skills.
• 2–4 years in customer service, especially livechat and email.
• Fluent in English and Turkish for cross-border communication.

Responsibilities

• Assist clients via live chat or email.
• Ensure efficient and excellent customer service experience.
• Stay informed about the platform and market conditions.
• Manage inquiries and follow up with clients.
• Provide feedback and solutions to management.
• Flag discrepancies or risks to management promptly.
• Seek ongoing improvements to team performance and processes.

Skills

Livechat experience

Turkish language

English language

Finance knowledge

Numbers analytics

Education

Finance/Economics/Mathematics degree

Business Administration diploma

Job description

Client Service Analyst - Livechat (Turish required)

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 - connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

Please note that Turkish reading and typing is a must

Job Description

• Assist clients on all inquiries via live chat or email
• Ensure efficient and excellent customer service experience provided
• Be well equipped with the Company's platform/product including keeping abreast of general market conditions
• Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
• Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
• Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Requirements

• Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
• Minimum diploma in business administration or business management with keen and sharp eye for numbers
• Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
• Advantageous for candidates with experience working in financial institutions, fintech
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
• Proficient in English & Turkish in communication and writing in order to liaise with dedicated market counterparts
• Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
• Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance

Why Join Us

At Bybit, we are committed to fostering a supportive and enriching work environment.

Our benefits include:

• - Study Growth Fund: We support your professional development and continuous learning.
• - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.