Client Services Officer (Turkey)

Tickmill; Turkey; Presencial; TRY 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday benefits

Loyalty benefits

Employee Training & Development

Descripción de la vacante

Tickmill is seeking an English and Turkish speaking Client Services Officer to join our Client Services team in Turkey. The role involves resolving execution delays, assisting with market insights, and maintaining long-term client retention across regulated financial products.

The ideal candidate has at least 1 year in customer support or sales, is fluent in English and Turkish, and holds a college degree. Morning shift hours (09:00–18:00) and a professional, proactive approach are required.

Formación

• At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company.
• Fluent in English and Turkish, both written and spoken.
• College or University degree.
• Strong attention to detail, organizational, and communication skills.
• Good knowledge of Microsoft Office applications.
• High level of professionalism, strong work ethic, self-motivation, and team spirit.
• Positive, can-do attitude.
• Flexibility to work on public holidays.
• Availability to work the morning shift (09:00–18:00).

Responsabilidades

• Resolve issues related to execution delays and account management.
• Assist clients to understand the market trends, tools and resources available.
• Proactively engage with clients to prevent churn, addressing their concerns, offering personalized solutions and providing ongoing support to ensure long-term retention.
• Troubleshoot issues related to trading platforms such as login problems, platform navigation and other technical difficulties.
• Attend live events and Expos.
• Present the company’s value proposition to potential partners, negotiate terms, and close partnership deals.
• Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on SM platforms.

Conocimientos

Customer support

Sales

Fluent English

Fluent Turkish

Attention to detail

Communication

Educación

College/University degree

Herramientas

Microsoft Office

Descripción del empleo

Are you looking for the next professional opportunity, that will challenge you and advance your career? Tickmill is looking to hire an English and Turkish Speaking Client Services Officer to join our Client Services team! About Tickmill. Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as Exchange Traded Derivatives like Futures & Options). Founded in 2014, the Tickmill Group employs over 330 professionals across offices in London, Cyprus, Poland, Estonia, Seychelles and several other locations worldwide. Our culture is built on trust, transparency, and high standards. We bring together ambitious professionals who are looking for an environment that supports them to dominate in their fields. Our diverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can. We offer competitive benefits packages, frequent team initiatives, and opportunities for professional growth.

What the job looks like?

• Resolve issues related to execution delays and account management.
• Assist clients to understand the market trends, tools and resources available.
• Proactively engage with clients to prevent churn, addressing their concerns, offering personalized solutions and providing ongoing support to ensure long-term retention.
• Troubleshoot issues related to trading platforms such us login problems, platform navigation and other technical difficulties.
• Attend live events and Expos.
• Present the company’s value proposition to potential partners, negotiate terms, and close partnership deals.
• Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on SM platforms.

What will you need to be able to do the job?

• At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company.
• Fluent in English and Turkish, both written and spoken.
• College or University degree.
• Strong attention to detail, organizational, and communication skills.
• Good knowledge of Microsoft Office applications.
• High level of professionalism, strong work ethic, self-motivation, and team spirit.
• Positive, can-do attitude.
• Flexibility to work on public holidays.
• Availability to work the morning shift (09:00–18:00).

Will be considered as an advantage:

• Any additional language will be considered as an advantage.
• Deep understanding and experience with financial products and ETDs such as Futures & Options.

By joining us, you can expect:

• A Unique Opportunity for a career in a global, fast-growing company.
• Attractive remuneration package based on qualifications and experience.
• Opportunities to learn and grow through our “Employee Training & Development program”.
• Birthday and Loyalty benefits.

What to expect from our recruitment process:

• First interview with hiring managers or an HR call
• Task Assessment
• Final interview with top management