Customer Sales Representative F/M

Perkins Power TK; Fatih; On-site; TRY 250,000 - 390,000; Full time

Job summary

POWER TK AS, the Türkiye distributor of PERKINS engines and spare parts, is seeking a customer-facing sales operations specialist.

The role involves guiding customers to products, preparing quotations, handling orders in ERP, and coordinating with warehouses and procurement to ensure smooth deliveries.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Economics, Engineering or related field.
• 2–4 years of experience in sales, sales operations, customer service or a similar role.
• Strong customer communication and relationship management skills.
• Good command of written and spoken English.
• Proficiency in MS Office; experience with ERP systems, preferably IFS, is an advantage.

Responsibilities

• Handle customer inquiries via phone, WhatsApp and e‑mail, identify needs and guide toward suitable products and services.
• Guide customers to the e-commerce platform and support online ordering processes.
• Prepare quotations, follow up on pricing and delivery terms, and negotiate with customers.
• Receive customer orders, enter them into the ERP system and monitor delivery progress.
• Support the Field Sales Team with product information, stock and quotations.
• Coordinate with Warehouse, Procurement and relevant teams to manage orders and deliveries.

Skills

Customer communication

Relationship management

Organisational skills

Analytical skills

Cross-functional collaboration

Education

Bachelor's degree

Engineering

Tools

MS Office

ERP systems

IFS

Job description

The Company

POWER TK AS has been the appointed distributor of the PERKINS brand in Türkiye since its establishment in 2013. The company specialises in the distribution of PERKINS engines and spare parts, as well as the servicing and maintenance of PERKINS diesel engines. Our headquarters are located in Çekmeköy, Istanbul.

POWER TK AS is part of FÉTIS Group, a French family-owned company founded in 1978. FÉTIS Group operates across 22 countries, with a workforce of approximately 660 employees, supporting its operations in Europe (Spain, France, Finland, Estonia), Asia and the Middle East (Cambodia, Türkiye), and Africa.

Post Description

• Handle customer inquiries via phone, WhatsApp and e‑mail, identify their needs and guide them towards suitable products and services.
• Guide customers to the e‑commerce platform and support online ordering processes.
• Prepare quotations for products and services, follow up on pricing and delivery terms, and conduct customer negotiations.
• Receive customer orders, enter them into the ERP system and follow the process through to delivery.
• Manage the operational follow‑up of spare parts, product and service sales.
• Support the Field Sales Team with product information, technical information, stock/product availability and quotations.
• Coordinate with Warehouse, Procurement and relevant teams to manage order and delivery processes.
• Follow up on customer requests and complaints and support resolution processes.
• Prepare and analyse sales, customer, campaign and spare parts reports.
• Develop the existing customer portfolio, identify potential customers and strengthen customer relationships.
• Support spare parts warehouse counting and stock control activities during inventory periods.
• Maintain and update customer and supplier databases.
• Support exhibitions, dealer meetings and other commercial events.
• Contribute to the development and continuous improvement of ERP processes; experience with IFS is preferred.

Profile Required

• Bachelor’s degree in Business Administration, Marketing, Economics, Engineering or a related field.
• 2–4 years of experience in sales, sales operations, customer service or a similar role.
• Strong customer communication and relationship management skills.
• Good understanding of quotation, order, invoicing and delivery processes.
• Proficiency in MS Office; experience with ERP systems, preferably IFS, is an advantage.
• Good command of written and spoken English.
• Strong organisational, analytical and follow‑up skills.
• Customer‑oriented, proactive and solution‑focused approach.
• Ability to work effectively with cross‑functional teams.
• Interest in e‑commerce and digital sales channels.
• Experience in spare parts, automotive, machinery or technical products is an advantage.