Customer Sales & Parts Specialist

FÉTIS Group; Çekmeköy; Presencial; TRY 140 000 - 260 000; Tempo integral

Resumo da oferta

POWER TK AS, part of FÉTIS Group, Türkiye, seeks a sales operations professional to handle inquiries, guide customers to the ecommerce platform, and prepare quotations. You will enter orders into the ERP and coordinate with warehouse and procurement to ensure on-time delivery.

The role requires 2–4 years of experience in sales or customer service, strong English, and ERP familiarity. This is an on-site position in Çekmeköy, Istanbul.

Qualificações

• Strong customer communication and relationship management skills.
• Understanding of quotation, order, invoicing and delivery processes.
• Proficiency in MS Office; experience with ERP systems (IFS preferred).
• Good written and spoken English.
• Ability to work with cross-functional teams and in ecommerce contexts.

Responsabilidades

• Handle customer inquiries via phone, WhatsApp and e-mail, identify needs and guide them toward suitable products and services.
• Guide customers to the e-commerce platform and support online ordering processes.
• Prepare quotations for products and services, follow up on pricing and delivery terms, and conduct customer negotiations.
• Receive customer orders, enter them into the ERP system and follow the process through to delivery.
• Manage the operational follow-up of spare parts, product and service sales.
• Support Field Sales Team with product information, stock availability and quotations.

Conhecimentos

Customer communication

Relationship management

Order processing

English proficiency

ERP experience

Formação académica

Bachelor's degree in Business Administration/Marketing/Economics/Engineering

Ferramentas

IFS ERP

Descrição da oferta de emprego

POWER TK AS, part of FÉTIS Group, Türkiye, seeks a sales operations professional to handle inquiries, guide customers to the ecommerce platform, and prepare quotations. You will enter orders into the ERP and coordinate with warehouse and procurement to ensure on-time delivery.

The role requires 2–4 years of experience in sales or customer service, strong English, and ERP familiarity. This is an on-site position in Çekmeköy, Istanbul.