English Customer Experience Specialist

cnx; Fatih; On-site; TRY 156,000 - 268,000; Full time

Job summary

Concentrix is seeking a Customer Service - English specialist to support customers from our Turkey office. This full-time role requires clear communication and empathy to resolve inquiries and guide customers to effective solutions.

You will work in a fast-paced environment, manage multiple tasks, and maintain accurate records while aiming to meet KPIs. Prior call-center experience is preferred, with flexible shifts in a dynamic team setting.

Qualifications

• High school diploma is required or preferred.
• 3–6 months of relevant experience preferred.
• Strong customer focus and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Meet KPIs for customer service delivery.
• Clarify customer requirements and provide resolutions.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain knowledge of product and services.
• Prepare accurate work notes and document interactions.
• Assist in initiatives to improve customer satisfaction and business performance.
• Suggest additional products or services when appropriate.
• Record and retrieve information in call tracking databases.
• Refer inquiries to senior staff when needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Empathy

Team player

Flexible scheduling

Patience

Education

High school diploma

3–6 months experience

Job description

Concentrix is seeking a Customer Service - English specialist to support customers from our Turkey office. This full-time role requires clear communication and empathy to resolve inquiries and guide customers to effective solutions.

You will work in a fast-paced environment, manage multiple tasks, and maintain accurate records while aiming to meet KPIs. Prior call-center experience is preferred, with flexible shifts in a dynamic team setting.