Bilingual Turkish & English Customer Support Specialist

ModSquad; Turkey; Remote; TRY 80,000 - 110,000; Full time

Benefits offered by this job

Fully remote team

8-week orientation

Security software + 2FA

Job summary

ModSquad is seeking experienced Customer Support Advisors to join our fully remote team. You’ll handle 5-6 customer conversations simultaneously in Turkish and English, assisting with account, billing, subscription, technical, and platform issues.

This fast-paced role requires strong multi-chat skills, attention to detail, and the ability to follow detailed workflows. We offer 8-week orientation and a remote-friendly environment with security measures and flexible scheduling.

Qualifications

• High-volume written customer support experience
• Ability to manage multiple simultaneous chats
• Fluent Turkish and English in written form

Responsibilities

• Handle 5-6 customer conversations simultaneously while maintaining accuracy and quality
• Resolve account, billing, payment, subscription, technical, and product-related issues
• Follow workflows and use knowledge bases and case management systems

Skills

High-volume support

Multitask chats

Turkish (Fluent)

English (Fluent)

Job description

ModSquad is seeking experienced Customer Support Advisors to join our fully remote team. You’ll handle 5-6 customer conversations simultaneously in Turkish and English, assisting with account, billing, subscription, technical, and platform issues.

This fast-paced role requires strong multi-chat skills, attention to detail, and the ability to follow detailed workflows. We offer 8-week orientation and a remote-friendly environment with security measures and flexible scheduling.