Customer Service Specialist

Aksa Carbon; Yalova Merkez; On-site; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Relocation accommodation

Job summary

Aksa Carbon in Turkey is seeking a Customer Service Specialist to manage customer orders, oversee export documentation, and coordinate international logistics operations from origin to destination.

The ideal candidate holds a Bachelor’s degree in Business Administration or Logistics, has experience in order management and shipping processes, and proficient English; relocation accommodation is provided and willingness to travel internationally is welcome.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Foreign Trade, Supply Chain or similar fields.
• Preferably 2 years of experience in customer service, logistics, international operations or customs brokerage.
• Familiarity with customs and international shipping processes.
• Proficiency in written and spoken English.
• Strong communication and problem-solving skills.
• Willingness to relocate to Yalova or Karamürsel.

Responsibilities

• Manage customer orders and coordinate movement of goods from origin to final destination.
• Understand and follow international shipping processes and documentation.
• Process and ensure accuracy of customs and export documents.
• Respond to customer and broker requests and resolve issues in a timely manner.
• Coordinate with internal and external stakeholders to ensure smooth order and shipment processes.
• Provide timely status updates to customers and stakeholders.

Education

Bachelor’s degree in Business Administration or Logistics

Tools

MS Office

Oracle ERP

Job description

If you believe you are the ideal candidate for our Customer Service Specialist role and are motivated to contribute to customer satisfaction, order management, and international logistics operations, we would be pleased to meet you.

More About This Role

What you need to know about this position:

Required Qualifications

• Bachelor’s degree in Business Administration, Logistics, Foreign Trade, Supply Chain or similar fields,
• Preferably 2 years of work experience in customer service, logistics, international operations (especially export), or customs brokerage,
• Familiarity with customs, international and domestic transportation processes and operations,
• Good understanding of order management, shipment processes, and related documentation,
• Proficiency in written and spoken English,
• Good knowledge of MS Office applications; preferably experience with Oracle ERP,
• Strong communication, follow-up and coordination skills, with a collaborative and team-oriented approach,
• Strong analytical and problem-solving skills, with a willingness to learn and continuously improve,
• Strong customer-oriented mindset and ability to manage customer requests effectively,
• Residing in or willing to relocate to Yalova or Karamürsel,
• No restriction on domestic or international travel.

Main Duties & Responsibilities

• Responsible for managing customer orders and requests and coordinating the movement of goods out of the company in compliance with all applicable local laws and regulations; monitor and manage customer orders from origin to final destination to ensure accurate and timely processing of shipments,
• Understand and follow the processes, documentation, and terminology involved in international shipping from the issuance of the customer’s purchase order through the delivery of goods,
• Process and ensure the accuracy of customs and export documentation (e.g. Commercial Invoices, Packing Lists, ATR, Origin Documents, etc.) in compliance with destination country requirements and Turkish Customs rules and regulations,
• Respond to customer and customs broker requests, resolve operational issues, and handle incidents in a timely and effective manner,
• Proactively manage day-to-day operational challenges and coordinate closely with internal and external stakeholders, including Sales, Purchasing, Planning, Warehouse, Finance, Customs Brokers, and Forwarder Companies, to ensure smooth order and shipment processes,
• Provide timely status updates to customers and relevant internal stakeholders regarding orders, shipments, potential delays, and operational issues,
• Enter and maintain transportation and shipment data accurately in internal and external tracking systems,
• Follow up on customer orders, shipment status, delivery timelines, and potential deviations, taking necessary actions and escalating issues when required,
• Contribute to the continuous improvement and development of customer service, order management, and export processes,
• Update relevant changes within the Export Trade Compliance Manual as required, and maintain and share updated information with colleagues.

Work-Life Balance

• New employees are provided with accommodation at the company’s social facilities for up to 6 months to support their relocation and onboarding process.