Customer Administrator

Novares Group; Gebze; On-site; TRY 180,000 - 260,000; Full time

Job summary

Novares Group in Gebze, Turkey, seeks a Customer Administrator for our Logistics Team to manage orders, forecasts, and delivery schedules for automotive OEMs and Tier suppliers.

You will develop SAP-based production plans, coordinate with Production, Purchasing, Warehouse, and Logistics, monitor inventory and EDI-driven communications, and report performance to the Logistics Manager.

Qualifications

• Bachelor's degree in Engineering (Industrial, Mechanical, Manufacturing or related field).
• 2–3 years in Production Planning, Customer Logistics, or related role in automotive.
• Experience with automotive OEMs/Tier suppliers.
• Proficient Excel including data analysis and reporting.
• Strong planning, analytical and organizational skills; good English.

Responsibilities

• Manage customer orders, forecasts and delivery schedules for OEM/Tier suppliers.
• Develop and maintain SAP production plans based on demand and capacity.
• Coordinate with Production, Purchasing, Warehouse and Logistics for on-time performance.
• Monitor customer requirements via EDI and other channels.
• Maintain order book, demand planning and shipment scheduling.
• Monitor inventory of raw materials, WIP and finished goods.
• Identify risks related to capacity, shortages, delays or interruptions.
• Analyze delivery performance and logistics KPIs; report to management.
• Coordinate transportation activities and support freight cost control.

Skills

Excel advanced

Data analysis

Pivot tables

Formulas

English proficiency

Planning

Analytical thinking

Organizational skills

Education

Engineering degree

Tools

SAP

EDI systems

Job description

Novares is a global plastic solutions provider that designs, manufactures complex components & systems serving the future of the automotive industry.The company creates and produces cutting edge automotive solutions with technical plastic injection for cleaner, lighter, connected, cars with intelligent and intuitive interfaces for all passengers.

Novares co-develops and provides engineering and manufacturing expertise to virtually every OEM and many Tier-1 companies in the automotive market. Novares is present in 23 countries, runs 45 Manufacturing Plants, 8 Skill Centers, 9 Technical Centers and 24 Customer Service Centers, around the globe to partner with customers.

We are looking for a Customer Administrator for our Logistics Team in our Gebze plant.

Key Responsibilities

• Manage customer orders, forecasts, and delivery schedules for automotive OEM and Tier suppliers.
• Develop and maintain production plans in SAP based on customer demand, production capacity, and material availability.
• Coordinate with Production, Purchasing, Warehouse, and Logistics teams to ensure on-time production and delivery performance.
• Monitor and update customer requirements through EDI and other customer communication platforms.
• Maintain the order book and ensure accurate demand planning and shipment scheduling.
• Monitor inventory levels of raw materials, Work in Progress (WIP), and finished goods to support customer requirements and optimize stock levels.
• Identify and manage risks related to capacity constraints, material shortages, production delays, or delivery interruptions.
• Analyze delivery performance, customer demand fluctuations, and logistics KPIs, providing regular reports to management.
• Coordinate transportation activities and support freight cost control processes.
• Maintain accurate planning parameters and master data in SAP.
• Support continuous improvement activities related to production planning, customer logistics, and supply chain performance.
• Report to the Logistics Manager.

Qualifications

• Bachelor's degree in Engineering (Industrial Engineering, Mechanical Engineering, Manufacturing Engineering, or a related field).
• Minimum 2-3 years of experience in Production Planning, Customer Logistics, Supply Chain, or a similar role within the automotive industry.
• Experience working with automotive OEMs and Tier suppliers.
• Knowledge of production planning, inventory management, logistics processes, SAP, and EDI systems.
• Advanced proficiency in Microsoft Excel, including data analysis, reporting, pivot tables, and formulas.
• Strong planning, analytical, problem-solving, and organizational skills.
• Good command of English, both written and spoken.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.