Lead-After Sales (HVAC)

Arçelik Türkiye; Çankaya; On-site; TRY 300,000 - 420,000; Full time

Job summary

Arçelik Pazarlama A.Ş. is seeking a Lead - After Sales (HVAC) to join the Customer Care Directorate in Ankara.

The role focuses on planning regional activities to enhance customer satisfaction, site visits, dealer visits, and service center oversight to ensure adherence to company standards. The ideal candidate holds a Bachelor's in Mechanical Engineering with 2+ years HVAC experience, strong English, and proficiency in AutoCAD, MS Office, and HVAC software.

Qualifications

• Bachelor's degree in Mechanical Engineering.
• Minimum 2 years of experience in commercial air conditioning (HVAC).
• Strong command of MS Office, AutoCAD and HVAC software.
• Excellent verbal and written English skills.

Responsibilities

• Plan and monitor regional activities related to customer satisfaction.
• Conduct site visits, project implementation checks, and communicate with customers and investors.
• Visit authorized dealers/services and resolve their problems.
• Supervise authorized service centers for compliance with procedures and standards.
• Control pay and benefits of authorized services.
• Report all activities to the regional administrator.

Skills

Mechanical Eng

HVAC experience

English proficiency

Education

Bachelor's degree in Mechanical Engineering

Tools

AutoCAD

MS Office

HVAC software

Job description

Established in 2016, Arçelik Pazarlama A.Ş. is a subsidiary responsible for managing the sales and marketing activities of Beko's brands in Turkey. As Arçelik Pazarlama A.Ş., we aim to offer innovative and sustainable products through our strong brands such as Arçelik, Beko, Grundig, Altus, Leisure and Flavel. Our Arçelik brand is the market leader in Turkey and has been named the sector's Lovemark for 15 consecutive years. With over 3,000 authorised dealers and our digital channels, we provide a seamless experience to our customers across Turkey. Through our extensive customer service network, which includes more than 600 service points and 12,000 field personnel, we deliver comprehensive support nationwide.

Within the Beko community, every role feels like home, fostering a sense of belonging and growth. We value mutual respect, progressive thinking, and the power of diversity and inclusivity. Our commitment to sustainable development is driven by trust in technology and a dedication to producing confidently. As a member of our team, you'll have the opportunity to showcase your talents and contribute to building a prosperous future for all.

What awaits you in this role?

We are looking for a passionate Lead - After Sales (HVAC) who will join our team at Customer Care Directorate.

• Planning and monitoring regional activities regarding customer satisfaction,
• Construction site visits, implementation checks of projects, communication with customers and investors, implementation checks of projects,
• Visiting authorized dealers and authorized services and solving their problems,
• Controlling authorized service centers within the boundaries of the region to oversee their compliance with company procedures and service standards,
• Controlling pay – benefits of the authorized services,
• Reporting all activities to the administrator in the region.

The position is located in Ankara.

How do we describe the perfect match?

• Bachelor's Degree in Mechanical Engineering,
• Highly skilled in management,
• Minimum 2 years of experience in the field of commercial air conditioning(HVAC systems),
• Having a desire for time management and thinking broadly about business,
• Strong knowledge of Microsoft Office Programs, AutoCAD, and HVAC software,
• Excellent verbal and written skills in English,
• Following and adopting market trends and new Technologies,
• Outside-the-box thinking ability,
• Open to an innovation culture,
• Flexible and open to new perspectives,
• A great team player with a self-initiative mindset,
• Knowing what empathy really means,
• Being open to communication is always our priority.

At Beko, where it feels like home, we invite you to explore home of…

Global Minds: Opportunities to learn, grow, and succeed together as one global team.

Impact: Meaningful work that contributes to our communities, the environment, and a more sustainable future.

Innovation: A culture that embraces new ideas and technologies and takes on challenges with confidence.

Camaraderie: A culture of togetherness built on inclusion, care, respect, and mutual support.

Join the Beko Community to open a new chapter in your life journey, where growth, innovation, and personal fulfilment make it feels like home.

Get to know us better by watching our company video:

Company Video

Follow our journey on Instagram @lifeatbeko to see the latest stories on sustainability, innovation, and community initiatives, and explore further on our LinkedIn Life Page:

Beko LinkedIn Life Page

We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, sex, colour, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender identity and expression, marital status, or political opinion.