puestos de Promoter en Singapur

Job Responsibilities

Manage Day to Day training operations, administration, initiatives and programs

• Having a unique combination of business acumen, technical aptitude, and strong organizational skills; capable of multitasking and working both independently and collaboratively.
• Develop and implement comprehensive learning and development framework with various training methods, that align with the company's goals and objectives.
• Review training schedule and assignments for training team. Coach and lead a team of trainers to deliver high-quality training to employees.
• Create an environment that fosters a positive and motivating learning experience by adjusting training classes according to group dynamics.
• Lead and conduct needs assessments to identify training gaps and opportunities for improvement.
• Monitor and evaluate the effectiveness of training programs through metrics and feedback.
• Develop department budget based on department's year-on-year financial data.
• Participate in the execution of enhancement projects and new processes and follow-through with detailed evaluation.
• Stay current on industry trends and best practices in training and development.
• Build strong relationships with internal stakeholders and external training partners.
• Ensure compliance with all legal and regulatory requirements related to training programs.
• Provide expert guidance on Luxury F&B pre-opening requirements, especially on Chinese fine-dining service.
• Manage day-to-day Quality Assurance operations, administration, initiatives and programs.
• Review Quality Audit inspection schedule to ensure adherence to company's requirements.
• Train, coach, and mentor team members to be ready for QA inspections, in line with the company standards.
• Conduct regular evaluations and audits to assess service quality and identify areas for improvement.
• Spearhead partnership with business units to fully integrate process around Quality Assurance and aligned strategy to deliver overall improvement.
• Present inspection reports, improvement plans and follow up requirements to hotel stakeholders and supporting functions via written and in-person communication.
• Innovate new ideas to enhance guest experience and revenue generation.
• Monitor industry trends and best practices to continuously improve service quality standards.
• Oversee Quality Assurance budget to ensure that allocated resources are adequately meeting department's requirements.
• Manage guest experience consistently according to MBS service standards, brand attributes and compliance.
• Be directly involved in any service enhancement or review of service measurement index such as Net Promoter Score (NPS), this includes the action plan and follow-through to improve the score.

Creative

• Lead and identify creative initiatives to enhance HTQA training and QA's digital and non-digital collaterals and communication materials.

Achieve Employee Engagement

• Uphold and embrace the highest standards as Marina Bay Sands TM by embracing the brand and service culture.
• Comply and follow Marina Bay Sands Workplace Safety and Health Policy practices, policies and guidelines.
• Self – motivation for continuous learning and development.
• Lead and guide new and existing team members on their career and personal goals.
• Establish and communicate learning and development plans and opportunities to enhance staff work performance.
• Create a pleasant working environment that inspires the team and cultivates OneMBS culture.
• Review TMs performance and provide constructive feedback to achieve organizational goals.
• Lead partnership with Human Resources (HR) Department and Learning & Development for all HR related activities.
• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to the Security Department.
• Manage emergency situations.

Manage Documentation, Financial and report management

• Attend scheduled departmental meetings as required.
• Prepare reports (daily/weekly/monthly) as stipulated by management such as Training Budget.
• Review systems and processes for workflow and productivity improvement.
• Contribute ideas and cooperate in the execution of on-going initiatives.
• Implement sustainability programmes to drive organisational green initiatives.
• Perform any other duties and responsibilities as and when assigned by Management.

Job Requirements

Education & Certification

• Degree in Hospitality Management/Human Resources preferred.

Required Experience

• Minimum of 7 years’ experience in Five Star Hotel in Luxury F&B training management, with a focus on restaurant pre-opening, Chinese fine-dining and Casino operations.
• Proven leadership skills and ability to operate independently.
• Proactive, insightful, independent thinker, highly efficient, and possesses a refined attention to detail.
• Good guest relations and problem-solving skills.
• Extremely organized and goals oriented.
• Outstanding written and verbal communication skills and Strong and confident presentation style.
• Meet the attendance guidelines of the job and adhere to departmental and company policies.

Other Prerequisite

• Proficient in the use of Property Management System and all relevant property management systems.
• Proficient in Microsoft Office applications.
• Adequate Knowledge of Adult Learning Principles and Organizational Behavior.
• Strong knowledge of Chinese fine dining cuisine and service standards.
• Expertise in F&B operations and compliance requirements.
• Experience in Casino operations.
• Candidate must have a good command of spoken and written English and Mandarin as the role will need individual to communicate with Mandarin speaking guests and Team Members, any additional language is an advantage.
• Excellent Communication skills in group presentation using audio visual materials.
• Pays attention to details and has strong customer service skills.
• Mature, meticulous, resourceful, organized, and able to work independently.
• A team player and takes initiative to assist other Team Members when required.
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift.
• Passion for continuous learning.