Jobs at PayPal, Inc. in United States

ELP Aviation Customer Support Specialists are members of a techno-functional team specialized in providing end user support and customer service for ELPs suite of custom software solutions for various airlines. Customer Support Specialists will be pivotal in ELPs software implementation, ensuring that our products, once delivered to the customer, are performing at a high level. Troubleshoot problems, provide resolutions to tier 1, and certain tier 2 issues, escalate when required, and provide excellent customer service.ResponsibilitiesDiagnose and resolve technical issues related to both the customers user interface and the companys back-end databaseServes as customers primary point of contact by way of ELPs Customer Support system, email, and phoneProvide regular updates to customers on their support requests and follow incidents through to resolutionDocument own work, including test reports and functional specifications for small or medium complexity systemsMaintain customer configurations, assessing and resolving issues in collaboration with the Business SME and Development teamsJob Requirements2-5 years of hands-on experience in a technical support roleProficiency in English, both written and verbalFamiliarity with Test Management and Defect Management toolsStrong communication skills, with the ability to clearly articulate ideas and issuesAbility to work independently with minimal supervisionExcellent organizational and planning skills, with the ability to adapt to new technologies quicklyProficient in Microsoft Word, Microsoft Excel, JIRA, and ConfluenceExperience in the aviation or airline industry is preferred but not requiredBasic understanding of programming languages (SQL, MongoDB, Node.js, Crystal Reports) is a plus but not mandatoryJob Type: Full-timeWork Location: Remote,

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• Customer Support | Technical Support Specialist

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