Customer Support | Technical Support Specialist

ELP Aviation, Inc; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A leading company in aviation solutions seeks a Technical Support Specialist to provide exceptional customer support for its software. The candidate will troubleshoot technical issues, communicate effectively with clients, and work closely with internal teams to ensure high-quality service. This full-time role is remote, offering a dynamic environment for professional growth.

Qualifications

• 2-5 years of hands-on experience in a technical support role.
• Proficiency in English, both written and verbal.
• Familiarity with Test Management and Defect Management tools.

Responsibilities

• Diagnose and resolve technical issues related to customer software.
• Serve as primary contact for customer inquiries and support.
• Document work, including test reports and functional specifications.

Skills

Communication Skills

Problem Solving

Organizational Skills

Tools

Microsoft Word

Microsoft Excel

JIRA

Confluence

Job description

Customer Support | Technical Support Specialist

ELP Aviation Customer Support Specialists are members of a techno-functional team specialized in providing end user support and customer service for ELPs suite of custom software solutions for various airlines. Customer Support Specialists will be pivotal in ELPs software implementation, ensuring that our products, once delivered to the customer, are performing at a high level. Troubleshoot problems, provide resolutions to tier 1, and certain tier 2 issues, escalate when required, and provide excellent customer service.ResponsibilitiesDiagnose and resolve technical issues related to both the customers user interface and the companys back-end databaseServes as customers primary point of contact by way of ELPs Customer Support system, email, and phoneProvide regular updates to customers on their support requests and follow incidents through to resolutionDocument own work, including test reports and functional specifications for small or medium complexity systemsMaintain customer configurations, assessing and resolving issues in collaboration with the Business SME and Development teamsJob Requirements2-5 years of hands-on experience in a technical support roleProficiency in English, both written and verbalFamiliarity with Test Management and Defect Management toolsStrong communication skills, with the ability to clearly articulate ideas and issuesAbility to work independently with minimal supervisionExcellent organizational and planning skills, with the ability to adapt to new technologies quicklyProficient in Microsoft Word, Microsoft Excel, JIRA, and ConfluenceExperience in the aviation or airline industry is preferred but not requiredBasic understanding of programming languages (SQL, MongoDB, Node.js, Crystal Reports) is a plus but not mandatoryJob Type: Full-timeWork Location: Remote,

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