Audit jobs in Singapore

Responsibilities

• Handling tickets / Incidents via ServiceNow platform

• Lead technical incident calls as a SME

• Troubleshooting and providing break fix support to technical issues

• Perform root cause analysis of raised issues

• Defining process improvements and ensuring that the processes are adhered to

• Take shared ownership of resolving issues in a SLA driven environment

• Mentoring / training team members as a SME

• Testing and auditing as required from time to time

• Improves and maintains customer and employee satisfaction

• Work as part of a Follow the Sun support global support model

Skills Requirement

• Bachelors degree in Engineering/Information Technology/Computer Science / Related Field

• 9-12 years of Network Engineer experience supporting global network infrastructures.

• Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment

• Engineering level Hyperscalers accreditation

• Experience in working as part of a global support (follow the sun) model

• Cisco CCIE and other industry standard networking certifications

• Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.

• Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.

• Expert level knowledge for debugging network devices and outstanding Wireshark reading skills.

• Extensive hands-on experience with:

o Cisco ASR, ISR and Catalyst product families

o Cisco Meraki Devices MS and MX Series.

o Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches

o Wireless LAN technologies – Cisco and Aruba

o F5 Load balancers

o Cisco SD-WAN

Technical Skills

• Deep knowledge in R&S

• AWS Certified Advanced Networks / Cloud Architect or Azure Network components.

• Native AWS Load Balancers experience

• Hyperscalers integration with on-prem DCs, sites and application impacts.

• Capacity planning for hyperscalers and on-prem components

• Virtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN)

• SDWAN Viptela (Vmanage, VSmart, VBound, Vedge)

• Switch – Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus)

EA Number: 11C4879