Workplace Experience Lead – Facilities & Safety (Singapore)

Jones Lang LaSalle Incorporated; Singapore; Hybrid; SGD 90,000 - 150,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Workplace Experience Manager/Lead to oversee day‑to‑day operations of client offices in Singapore. You will manage a team of ambassadors and vendors, ensure high service quality, and drive safety and cost‑efficiency.

The role requires strong leadership, vendor management, and budget control, with daily coordination with engineering teams and client stakeholders to uphold service standards and business continuity.

Qualifications

• Minimum 5 years of relevant management experience in facilities management, soft facilities services, hospitality management, or related field.
• Bachelor's Degree, Diploma Holder in Building Services or its equivalent.
• Knowledge of vendor management in related services.
• Strong in operational budget management and related financial skills.
• Excellent written and communication skills.

Responsibilities

• People Management: Lead and coach a team of workplace/event ambassadors and soft services professionals.
• Client/Stakeholder Management: Build and maintain relationships with clients and landlords; manage KPI reporting.
• Site Operations Management: Oversee day‑to‑day operations of client offices, soft services, events, helpdesk and security.
• Contract Management: Ensure contracts are delivered at right cost and monitor expiry for re‑procurement.
• Finance Management: Manage costs, budgeting and accounts payable procedures.
• Health & Safety Management: Implement safety procedures and compliance with regulations; support emergency response.

Skills

People management

Client relationship management

Budget management

Vendor management

Health & safety

Education

Bachelor's degree in Building Services

Tools

Microsoft Word

Excel

Job description

Jones Lang LaSalle Incorporated is seeking a Workplace Experience Manager/Lead to oversee day‑to‑day operations of client offices in Singapore. You will manage a team of ambassadors and vendors, ensure high service quality, and drive safety and cost‑efficiency.

The role requires strong leadership, vendor management, and budget control, with daily coordination with engineering teams and client stakeholders to uphold service standards and business continuity.