Workforce Optimization Lead

TDCX Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical insurance

Flexible working arrangements

Strong learning and development plans

Job summary

A global business outsourcing leader in Singapore is seeking a workforce management specialist to oversee scheduling and professional development of agents. The ideal candidate will have at least a bachelor's degree and two years of relevant experience in workforce management applications. Strong analytical skills and excellent communication in English are essential. The role offers attractive remuneration and a supportive work culture, contributing to the growth of client operations.

Qualifications

• Minimum of 2 years of working experience in the related field.
• Experience with workforce management applications is a plus.
• Excellent written communication skills in English and the local market language.

Responsibilities

• Ensure the professional development of workforce specialists.
• Manage the scheduling of agents across various lines of business.
• Analyze performance data for operational efficiency.

Skills

Team player

Problem-solving

Analytical skills

Verbal communication skills in English

Education

Advanced/Higher/Graduate Diploma, Bachelor's Degree or equivalent

Tools

Aspect eWFM or similar applications

ACD reporting

Job description

A global business outsourcing leader in Singapore is seeking a workforce management specialist to oversee scheduling and professional development of agents. The ideal candidate will have at least a bachelor's degree and two years of relevant experience in workforce management applications. Strong analytical skills and excellent communication in English are essential. The role offers attractive remuneration and a supportive work culture, contributing to the growth of client operations.