CX Ops Leader: Metrics, Quality & Growth

TDCX Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Coaching and mentoring programs

Job summary

A leading global BPO company in Singapore seeks an Operations Manager to drive team performance and customer satisfaction. You will manage key metrics, foster strong communication, and ensure high-quality standards. Ideal candidates possess a degree and have 3-5 years in contact center operations, with excellent organizational skills. This role offers attractive remuneration, comprehensive insurance coverage, and opportunities for personal development.

Qualifications

• 3 - 5 years of experience in a related field is preferred.
• Excellent understanding of customer satisfaction and quality programs.
• Fluent in English and the market language.

Responsibilities

• Manage and utilize metrics for performance improvements.
• Work with teams to enhance quality and customer satisfaction.
• Ensure effective communication to translate client missions into goals.

Skills

Organizational skills

Time management

Effective facilitation

Customer satisfaction knowledge

Contact centre operations

Communication skills

Education

Advanced/Higher/Graduate Diploma or Bachelor’s Degree

Job description

A leading global BPO company in Singapore seeks an Operations Manager to drive team performance and customer satisfaction. You will manage key metrics, foster strong communication, and ensure high-quality standards. Ideal candidates possess a degree and have 3-5 years in contact center operations, with excellent organizational skills. This role offers attractive remuneration, comprehensive insurance coverage, and opportunities for personal development.