Senior Operations Manager - Global Programs & Growth

TDCX Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Strong learning and development plans

Job summary

A leading global business process outsourcing company in Singapore is seeking an Operations Manager. The role involves liaising between projects, optimizing operations, coaching team leads, and ensuring quality standards are met. Candidates should have 3-5 years of experience in scalable operations, strong collaboration skills, and exceptional communication abilities. This position is ideal for those looking to make an impact in a fast-paced international environment.

Qualifications

• Minimum 3 to 5 years of experience in scalable operations and sales.
• Experience managing internal and external stakeholders.
• Fluent in English with excellent communication skills.

Responsibilities

• Liaison between TDCX and the Project.
• Ensure staffing coverage meets requirements.
• Optimize program operations with process management.
• Coach and develop team leads effectively.
• Ensure quality assurance team meets expectations.

Skills

Collaboration skills

Communication skills

Analytical thinking

Time management

Education

BA/BS or MA/MS degree

Job description

A leading global business process outsourcing company in Singapore is seeking an Operations Manager. The role involves liaising between projects, optimizing operations, coaching team leads, and ensuring quality standards are met. Candidates should have 3-5 years of experience in scalable operations, strong collaboration skills, and exceptional communication abilities. This position is ideal for those looking to make an impact in a fast-paced international environment.