Wealth Centre Leader - Elevate Client Experience

HSBC Holdings plc; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

HSBC Holdings plc in Singapore seeks a VP, Wealth Centre Manager to lead the day-to-day Wealth Centre operations and deliver seamless, personalised client experiences. You will balance exceptional service with strong controls and risk management.

Responsibilities include owning the end-to-end client journey, guiding daily operations, raising service standards, and building a high-performing team through coaching and feedback.

Qualifications

• 3–5 years' banking experience, particularly in branch or wealth centre operations.
• Strong knowledge of risk management, controls and regulatory requirements.
• Experience developing, leading and delivering operational plans; people management experience preferred.
• Excellent communication and interpersonal skills with the confidence to engage with clients and stakeholders.
• Commitment to developing people and fostering a positive customer service culture.

Responsibilities

• Own the end-to-end client journey of a wealth centre, delivering a seamless, personalised experience from walk-in to service request and follow-up.
• Lead the wealth centre operations with disciplined daily routines, clear priorities and effective resource planning.
• Set and raise service standards, monitor performance and close service gaps quickly.
• Exercise sound judgement and leadership within delegated authority, balancing client experience with risk appetite.
• Build a high-performing, engaged team through coaching, feedback and recognition, growing advisory conversations.

Job description

HSBC Holdings plc in Singapore seeks a VP, Wealth Centre Manager to lead the day-to-day Wealth Centre operations and deliver seamless, personalised client experiences. You will balance exceptional service with strong controls and risk management.

Responsibilities include owning the end-to-end client journey, guiding daily operations, raising service standards, and building a high-performing team through coaching and feedback.