Premier Service Manager - Wealth Experience Lead (Flexible)

HSBC Holdings plc; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HSBC Bank (Singapore) Limited is seeking a Premier Service Manager to join our International Wealth and Premier Banking team. You will provide dedicated operational support to Relationship Managers and Team Heads, ensuring efficient, timely and high‑quality service for our clients.

You will maintain compliance with Group standards and local regulations, handle customer feedback and complaints, and identify service improvements to enhance the client experience.

Qualifications

• Advanced retail-banking experience.
• Strong customer service orientation and ability to work under pressure.
• Self-starter, team player with drive for success.
• Excellent interpersonal and communication skills.
• English and Chinese language skills (written and spoken) are advantageous.

Responsibilities

• Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service
• Deliver high standards of service by ensuring efficient, timely and quality support to customers
• Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group standards and local regulations
• Take ownership of customer feedback and complaints, including investigation, follow up and resolution in line with the defined service standards
• Enhance customer experience by proactively identifying service gaps and recommending process improvements
• Provide all other aspects of administrative support that may be required from time to time

Skills

Retail banking

Customer service

Interpersonal skills

Bilingual EN/CN

Job description

HSBC Bank (Singapore) Limited is seeking a Premier Service Manager to join our International Wealth and Premier Banking team. You will provide dedicated operational support to Relationship Managers and Team Heads, ensuring efficient, timely and high‑quality service for our clients.

You will maintain compliance with Group standards and local regulations, handle customer feedback and complaints, and identify service improvements to enhance the client experience.