Wealth Centre Operations Lead - Process Improvement & Risk

HSBC; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

HSBC in Singapore seeks an AVP, Wealth Centre Support to strengthen branch operations and deliver a consistent client experience across channels. This role focuses on reviewing processes, improving efficiency, managing risks, and supporting regulatory initiatives, vendor performance and cross-functional projects to enhance the client journey.

Candidates should have 3–5 years in banking with strong communication, stakeholder management and problem-solving skills, and a disciplined governance

Qualifications

• 3–5 years’ banking experience, particularly in branch operations and end-to-end workflows.
• Strong communication and interpersonal skills to work with subordinates, peers, senior leaders and customers.
• Strong stakeholder management and influencing skills across Branch/WC teams, Risk & Control, Operations and vendor partners.
• Structured problem-solving and continuous improvement mindset; able to translate insights into practical, controlled process changes.
• High ownership, resilience and attention to detail; able to manage competing priorities and maintain disciplined governance/documentation.

Responsibilities

• Review Wealth Centre/branch processes and workflows to improve efficiency, consistency and service standards.
• Monitor and improve operational performance (e.g., queue management and service turnaround times) through health checks, analysis and stakeholder engagement.
• Identify recurring operational issues and emerging risks; support escalation, documentation and follow-through on agreed actions.
• Support planning, coordination and delivery of Bank/Group projects and regulatory/industry initiatives (e.g., MAS, ABS), including clear tracking of actions, owners, timelines and benefits.
• Implement operational measures to improve sales effectiveness, enable transaction migration, reduce cost/inefficiency and unlock service opportunities.
• Reinforce first-line risk and control discipline by coordinating audit/regulatory action closure and supporting monthly GL reconciliation (Cadency).
• Coordinate and help execute branch surprise checks with Risk & Control, ensuring findings are documented, tracked and closed.
• Partner with IWPB stakeholders and vendors to support a smooth multi-channel client journey, improve end-to-end delivery (iNPS/Mystery Shop), and manage vendor performance against SLAs.

Job description

HSBC in Singapore seeks an AVP, Wealth Centre Support to strengthen branch operations and deliver a consistent client experience across channels. This role focuses on reviewing processes, improving efficiency, managing risks, and supporting regulatory initiatives, vendor performance and cross-functional projects to enhance the client journey.

Candidates should have 3–5 years in banking with strong communication, stakeholder management and problem-solving skills, and a disciplined governance