VP, Wealth Centre Manager

HSBC; Singapore; Presencial; SGD 180.000 - 260.000; Jornada completa

Descripción de la vacante

HSBC Holdings plc in Singapore seeks a VP, Wealth Centre Manager to lead the day-to-day Wealth Centre operations and deliver seamless, personalised client experiences. You will balance exceptional service with strong controls and risk management.

Responsibilities include owning the end-to-end client journey, guiding daily operations, raising service standards, and building a high-performing team through coaching and feedback.

Formación

• 3–5 years' banking experience, particularly in branch or wealth centre operations.
• Strong knowledge of risk management, controls and regulatory requirements.
• Experience developing, leading and delivering operational plans; people management experience preferred.
• Excellent communication and interpersonal skills with the confidence to engage with clients and stakeholders.
• Commitment to developing people and fostering a positive customer service culture.

Responsabilidades

• Own the end-to-end client journey of a wealth centre, delivering a seamless, personalised experience from walk-in to service request and follow-up.
• Lead the wealth centre operations with disciplined daily routines, clear priorities and effective resource planning.
• Set and raise service standards, monitor performance and close service gaps quickly.
• Exercise sound judgement and leadership within delegated authority, balancing client experience with risk appetite.
• Build a high-performing, engaged team through coaching, feedback and recognition, growing advisory conversations.

Descripción del empleo

Some careers have more impact than others.

Ifyou'relooking for a career where you can make a real impression, join HSBC and discover how valuedyou'llbe. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities,supportand rewards that will take you further.

In International Wealth and Premier Banking, we serve41 million customersglobally, including 6.7million who areinternational, from retail customers toultra highnet worth individuals and their families. We help our customersto takecare of their day-to-day finances andto manage, protect and grow their wealth. Our international network and breadth ofexpertiseenable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief OperatingOffice.

We are currently seeking a high calibre professional to join our team as aVP, Wealth Centre Manager.

Role Overview

As Vice President, Wealth Centre Manager, you'll lead the day-to-day operation of the Wealth Centre, ensuring every client receives a seamless, personalised and memorable experience. You'll balance outstanding customer service with resilient operations, strong controls and effective risk management.

Responsibilities

• Own the end-to-end client journey of a wealth centre, design and deliver a seamless, personalized experience at Wealth Centre, from walk in to service request to the follow up, so every client leaves with a lasting impression of Wealth Centre.
• Lead the wealth centre with disciplines, run daily operations through team huddles, clear priorities and effective resource planning. Improve operational efficiency and productivity by reviewing workflows/controls.
• Set and raise the service bar, drive service excellence by setting/monitoring service standards, tracking performance, and closing service gaps quickly.
• Exercise sound judgement and leadership, make confident decisions within delegated authority, balancing great client experience with the Bank's risk appetite.
• Make sound operational decisions within delegated authority, balancing client experience with risk management and control requirements.
• Build a team clients remember, hire, coach and develop a high-performing, engaged team through open communication, regular feedback and recognition. Grow service-led advisory conversations that connect clients with the right solutions, responsibly.

Qualifications

• 3-5 years' banking experience, particularly in branch or wealth centre operations.
• A proven record of delivering exceptional service, particularly in premium or luxury customer environments, would be an advantage.
• Strong knowledge of risk management, controls and regulatory requirements, with the ability to protect the client experience while maintaining high standards of control.
• Experience developing, leading and delivering operational plans; people management experience is preferred.
• Excellent communication and interpersonal skills, with the confidence to engage effectively with clients, colleagues and senior stakeholders.
• A clear commitment to developing people, encouraging collaboration and creating a positive customer service culture.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.