Premier Wealth Services AVP — Elite Client Experience Leader

HSBC; Singapore; On-site; SGD 110,000 - 180,000; Full time

Job summary

HSBC Wealth Management in Singapore invites a high-calibre AVP, Executive Premier Service Manager to join the International Wealth and Premier Banking team. You will deliver end-to-end premium servicing, handle KYC/CDD/EDD, and ensure confidentiality and timely execution for a selective client portfolio.

The role requires a degree, strong banking knowledge, excellent communication, and a disciplined approach to governance, risk and audit-ready documentation.

Qualifications

• Degree holder with experience in a retail banking environment.
• Strong knowledge of banking products is advantageous.
• Self-motivated team player with a customer service orientation.
• Excellent interpersonal and communication skills.
• Strong risk and controls mindset with experience in KYC/CDD/EDD and audit-ready documentation.
• Ability to manage multiple priorities under tight timelines with cross-team coordination.

Responsibilities

• Deliver end-to-end premium servicing across account maintenance and payments support.
• Apply verification and approvals to client requests to reduce rework.
• Identify red flags for SCC/PEP/VIP and escalate as needed.
• Strengthen governance with clear notes and complete evidence trails.
• Drive KYC/CDD/EDD case progression through document follow-ups.
• Track outstanding KYC items and client touchpoints to meet timelines.
• Manage servicing queues and prioritisation across a sensitive portfolio.
• Collaborate with Contact Centre, branches, Operations, onboarding/KYC, and Compliance.

Skills

Client servicing

KYC/CDD/EDD

Multitasking

Communication skills

Auditing docs

Risk & controls mindset

Education

Bachelor's degree

Job description

HSBC Wealth Management in Singapore invites a high-calibre AVP, Executive Premier Service Manager to join the International Wealth and Premier Banking team. You will deliver end-to-end premium servicing, handle KYC/CDD/EDD, and ensure confidentiality and timely execution for a selective client portfolio.

The role requires a degree, strong banking knowledge, excellent communication, and a disciplined approach to governance, risk and audit-ready documentation.