VP, Digital Adoption & Omnichannel Excellence

HSBC Global Services Limited; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading international bank in Singapore is looking for a Vice President of Digital Adoption and Omnichannel Experience. The successful candidate will drive digital adoption by converting inactive customers into active users, lead transaction migration to digital channels, and champion a digital-first culture. This role requires a strong understanding of digital banking challenges and hands-on experience working with cross-functional teams to enhance customer engagement. The position offers opportunities for professional growth within a diverse environment.

Benefits

Continuous professional development

Flexible working

Inclusive and diverse environment

Qualifications

• Strong understanding of frontline challenges for digital adoption.
• Experience in transaction migration from physical to digital channels.
• Familiarity with regulatory and risk considerations in digital banking.

Responsibilities

• Drive digital adoption through targeted campaigns and insights.
• Lead migration of transactions to digital channels.
• Design advocacy and training programs for staff.

Skills

Digital adoption strategies

Cross-functional collaboration

Behavioural analytics

Customer feedback analysis

Job description

A leading international bank in Singapore is looking for a Vice President of Digital Adoption and Omnichannel Experience. The successful candidate will drive digital adoption by converting inactive customers into active users, lead transaction migration to digital channels, and champion a digital-first culture. This role requires a strong understanding of digital banking challenges and hands-on experience working with cross-functional teams to enhance customer engagement. The position offers opportunities for professional growth within a diverse environment.