VIP Reservations Executive (Call Centre)

ALLIED SEARCH PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Reputable Organization

Attractive Remuneration Package

Good Career Progression

Job summary

Allied Search PTE. LTD. in Singapore is seeking a VIP Reservations Executive (Call Centre) to deliver exceptional guest experiences by anticipating needs and personalizing service.

You will manage reservations, liaise with internal departments, and respond to guest enquiries with accurate information, while maintaining high service standards. Flexibility for weekend/public holiday shifts is required.

Qualifications

• Diploma qualification with proficiency in Microsoft Office applications.
• Strong communication and customer service skills, with relevant experience in the hospitality or service industry.
• Experience in hospitality or service industry is preferred.

Responsibilities

• Deliver exceptional customer service by understanding guest preferences and creating personalized experiences.
• Handle and process guest enquiries ensuring reservations and special requests are completed promptly.
• Liaise with internal departments to coordinate arrangements for guest requests and timely service delivery.
• Manage guest feedback and complaints professionally, providing appropriate resolutions.
• Maintain up-to-date knowledge of products, services, promotions, and procedures.
• Document all guest interactions accurately in the system for continuity.

Skills

Communication

Customer service

Education

Diploma qualification with proficiency in Microsoft Office

Tools

Microsoft Office

Job description

• Reputable Organization

• Attractive Remuneration Package

• Good Career Progression

As a VIP Reservations Executive (Call Centre) , you will be responsible for the following duties:

• Deliver exceptional customer service by proactively understanding guest preferences, anticipating needs, and creating personalized experiences to enhance overall satisfaction and loyalty.

• Handle and process guest enquiries with accuracy and efficiency, ensuring reservations, bookings, and special requests are completed promptly while maintaining high service standards.

• Liaise closely with internal departments to coordinate seamless arrangements for guest requests, ensuring timely delivery of products and services and a smooth end-to-end customer experience.

• Manage guest feedback, concerns, and complaints in a professional and empathetic manner, providing appropriate resolutions while upholding service quality and strengthening guest relationships.

• Maintain up-to-date knowledge of products, services, promotions, and operational procedures to provide accurate information and recommendations tailored to guest needs.

• Ensure all guest interactions are documented accurately in the system, keeping records updated to support effective communication, follow-up actions, and service continuity.

Requirements

• Diploma qualification with proficiency in Microsoft Office applications.

• Strong communication and customer service skills, with relevant experience in the hospitality or service industry.

• Able to work rotating shifts, including weekends and public holidays.

We regret to inform that only shortlisted candidates will be notified.