Customer Service Officer (Call Centre)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. in Singapore is hiring for a customer service role within a call centre and telesales environment. You will accurately receive, process bookings, respond to inquiries, and coordinate with operations to resolve issues, aiming to convert enquiries into potential sales leads.

The role requires 1-4 years of relevant experience, strong communication and interpersonal skills, and willingness to work shifts including evenings, weekends and public holidays.

Qualifications

• Olevel and above.
• 1-4 years of relevant experiences in Call Centre or Telesales environment.
• Possess good communication and interpersonal skills.
• Open to shift work, including evenings, weekends, and public holidays

Responsibilities

• Accurately receive, process, and register customer bookings for company services, ensuring all details are captured timely
• Offer suitable alternatives and identify opportunities to convert general enquiries into potential sales leads or recommend additional value-added services when appropriate
• Respond to customer enquiries with consistent, accurate information on customs regulations, estimated transit times, pricing structures and service-related matters
• Coordinate with Operations and other departments to resolve customer issues and queries promptly
• Recommend improvements to procedures, systems, and services to enhance efficiency and customer satisfaction

Skills

Communication skills

Interpersonal skills

Customer service

Education

O-level and above

Job description

• Accurately receive, process, and register customer bookings for company services, ensuring all details are captured timely

• Offer suitable alternatives and identify opportunities to convert general enquiries into potential sales leads or recommend additional value-added services when appropriate

• Respond to customer enquiries with consistent, accurate information on customs regulations, estimatedtransit times, pricing structuresand service-related matters

• Coordinate with Operations and other departments to resolve customer issues and queries promptly

• Recommend improvements to procedures, systems, and services to enhance efficiency and customer satisfaction

Job Requirements:

• Olevel and above

• 1-4 years of relevant experiences in Call Centre or Telesales environment

• Possess good communication and interpersonal skills

• Open to shift work, including evenings, weekends, and public holidays