SENIOR / GUEST SERVICE EXECUTIVE

THE QUINCY HOTEL; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Flexi benefits

Birthday leave & vouchers

Annual health screening

Insurance coverage

Job summary

The Quincy Hotel in Singapore is seeking a friendly Front Office Receptionist to greet guests, perform check-in and check-out, and ensure every stay starts smoothly with a welcoming, professional touch. You will provide courteous service, handle calls promptly, upsell room types, and maintain up-to-date knowledge of hotel facilities and local attractions.

Familiarity with Opera PMS is a plus; willingness to rotate shifts and collaborate with the team are essential for delivering consistent guest

Qualifications

• Diploma or equivalent qualification is required.
• Experience in hospitality is preferred.
• Willing to work rotating shifts.
• Strong communication and customer service skills.
• Familiarity with Opera PMS is a plus.

Responsibilities

• Handle Reception/Front Desk duties including check-in/check-out.
• Provide courteous and efficient service to guests.
• Answer and route telephone calls promptly.
• Upsell room types and rates where possible.
• Maintain knowledge of hotel facilities and local attractions.
• Report guest issues to supervisor for follow-up.

Skills

Customer service

Communication skills

Willing to rotate shifts

Education

Diploma qualification

Tools

Opera system

Job description

Summary

This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.

Responsibilities

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.