Reservations Executive/Senior Reservations Executive

MERCURE SINGAPORE BUGIS; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

MERCURE SINGAPORE BUGIS invites applications for a Reservations Executive to handle telephone enquiries, accept reservations and accurately input data into the computer system. The role requires attention to detail and a guest-first mindset.

You will work closely with Front Office and Sales teams, provide lead guidance and feedback, help maximize occupancy, and mentor the Reservations Agent, maintaining a professional, friendly service at all times.

Qualifications

• Secondary education required.
• Positive, keen to learn attitude.
• Passion to deliver exceptional levels of guest services.
• Able to multi-task and detail oriented.
• Good interpersonal and communications skills.
• Able to work shift, weekends and public holidays.
• Competent in MS Office applications.
• Knowledge of Opera system will be added advantage.

Responsibilities

• Handle telephone enquiries and accept reservations.
• Input reservations into the computer system.
• Work closely with Front Office and Sales teams to provide lead advice and feedback.
• Assist in maximizing occupancy while protecting the hotel's business mix.
• Maintain a professional and friendly business manner in all guest interactions.
• Guide and train the Reservations Agent.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail oriented

Guest service mindset

Shift work flexibility

Education

Secondary education

Tools

MS Office

Opera system

Job description

Duties and Responsibilities

Reporting directly to the Assistant Reservations Manager, the Reservations Executive is directly responsible for handling telephone enquiries, accepting reservations, and inputting the information into the computer system.

Work closely with all Front Office and Sales colleagues, providing lead advice and constant "feedback" concerning both enquiries and firm reservations.

Assists in maximizing the hotel's occupancy potential, whilst protecting the hotel's business mix.

Maintain a professional yet friendly business manner in all guest and client interactions, both personally and in correspondence and on the telephone.

Guide and train the Reservations Agent.

Requirements

• Secondary education
• A positive and keen to learn attitude
• Passion to deliver exceptional levels of guest services
• Able to multi-task and detail oriented
• Good interpersonal and communications skills
• Able to work shift, weekends and public holidays
• Competent in MS Office applications.
• Knowledge of Opera system will be added advantage.