Reservations Coordinator (6-Month Contract)

Private Advertiser; Singapore; On-site; SGD 25,000 - 30,000; Full time

Benefits offered by this job

Salary: S$2,500 per month

6-month contract

5-day work week

Job summary

Private Advertiser is seeking a Reservations Associate in Singapore to manage multi-channel bookings, coordinate with hotels and bookers, and maintain accurate records. The role emphasizes upselling opportunities and timely responses within a busy hospitality environment.

Candidates should be proficient in Microsoft Office, comfortable with email systems, and have experience with reservation systems. Weekend work is required, with off-in-lieu for public holidays and occasional overtime.

Qualifications

• Proficiency in Microsoft Office applications.
• Experience using email systems.
• Experience with reservation systems is an added advantage.
• Ability to work in a fast-paced operational environment.
• Willingness to work weekends and public holidays, with off-in-lieu.
• Willingness to work overtime when required.
• Customer service experience in hospitality, reservations, or service-related environments is an added advantage.

Responsibilities

• Manage reservations received through multiple channels accurately and in accordance with SOPs.
• Coordinate with bookers, hotels, and internal stakeholders for a smooth pre-arrival experience.
• Maintain accurate and up-to-date records of hotel information and promotions.
• Maximise revenue opportunities through upselling activities.
• Organise, file, and maintain reservation documents and correspondence records.
• Monitor reservation requests and respond in a timely manner.

Skills

Customer service

Fast-paced environment

Weekend availability

Overtime flexibility

Tools

Microsoft Office

Email systems

Reservation systems

Job description

Responsibilities

• Manage reservations received through multiple channels accurately and in accordance with established SOPs.

• Coordinate with bookers, hotels, and internal stakeholders to ensure a smooth pre-arrival experience.

• Maintain accurate and up-to-date records of hotel information and promotional offerings.

• Maximise revenue opportunities through appropriate upselling activities.

• Organise, file, and maintain reservation documents and correspondence records.

• Monitor reservation requests and respond in a timely manner.

Requirements

• Proficiency in Microsoft Office applications.

• Experience using email systems.

• Experience with reservation systems is an added advantage.

• Ability to work in a fast-paced operational environment.

• Willingness to work weekends and public holidays, with off-in-lieu provided for public holiday duties.

• Willingness to work overtime when required.

• Customer service experience in a hospitality, reservations, or service-related environment is an added advantage.

Benefits & Perks

• Salary: S$2,500 per month.

• 6-month contract, subject to extension and potential conversion.

• 5-day work week, inclusive of weekends and public holidays.

• Working hours: 9:00am to 7:00pm (inclusive of 1 hour 15 minutes break).

• Off-in-lieu provided for work performed on public holidays.

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.