Reservation Executive

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

RAFFLES SENTOSA SINGAPORE is seeking a Reservation Executive to manage reservations and provide an exceptional guest experience from inquiry to arrival. You will coordinate with multiple hotel departments to ensure seamless booking operations and guest satisfaction.

The role requires at least 1 year of related experience, strong English communication, and proficiency with MS Office tools. A service-oriented, detail-focused team player who is energetic and self-motivated will excel in this

Qualifications

• Minimum 1 year of experience in guest services/tele-marketing or related reservations/host role.
• Excellent reading, writing and oral proficiency in English.
• Proficient in MS Excel, Word and PowerPoint.
• Good communication skills and service orientation.
• Attention to detail and accuracy in handling booking information.
• Ability to work well in a team and stay self-motivated.

Responsibilities

• Respond to enquiries about hotel products and services by telephone and email according to guidelines.
• Maintain knowledge of all F&B services, outlets and hotel features.
• Understand revenue management strategies and upsell hotel facilities and services to maximize revenue.
• Determine guest needs and quote appropriate room and rate.
• Input booking information into the Reservation System.
• Process amendments to reservations (extensions, early departures, etc.).
• Record special billing arrangements for groups.
• Coordinate with other departments to ensure smooth operation.

Skills

English proficiency

Communication skills

Teamwork

Self-motivation

Tools

MS Excel

MS Word

PowerPoint

Job description

JOB SUMMARY:

The Reservation Executive is responsible for handling reservations, ensuring an excellent experience for guests before they arrive at the hotel. This includes managing booking systems, processing requests, providing information, and ensuring all guest needs are met. You will be a key point of contact for guests making reservations, and work closely with various hotel departments to ensure the smooth operation of the guest booking process and high levels of guest satisfaction.

WHAT YOU WILL BE DOING:

• Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
• Determine guest needs and quote the appropriate room and rate as per requirements.
• Input booking information into the Reservation System.
• Process amendments to reservations such as extensions, early departures, etc.
• Record special billing arrangements for groups.
• Coordinate and communicate with all other departments to ensure a smooth operation

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing.
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.
• Good communication skills.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.