Guest Services Executive (Rooms Management)

THE PAN PACIFIC HOTEL SINGAPORE; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

The Pan Pacific Hotel Singapore is seeking a detail-oriented Guest Services Executive (Rooms Management) to join the Rooms Division. You will ensure accurate reservations, maintain PMS data integrity, and support room allocations to enhance guest experience.

Responsibilities include verifying rates, profiles, and comments, merging duplicate profiles, and processing non-refundable prepayments in line with policies. Strong organisational skills and familiarity with Opera PMS are preferred.

Qualifications

• Strong administrative, organisational, and record-management skills.
• Good written and verbal communication skills to effectively interact with internal and external clients.
• Proficiency in Microsoft Office applications.
• Familiarity with Opera PMS or a similar property management system is preferred.

Responsibilities

• Review and verify reservation details to ensure bookings are accurately recorded in the PMS.
• Conduct reservation checks for bookings made the previous day and upcoming arrivals to ensure reservation accuracy.
• Verify rate codes, room rates, routing instructions, billing arrangements, and reservation comments.
• Maintain accurate guest profiles, including membership information, flight details, and estimated arrival times.
• Identify and merge duplicate guest profiles where necessary.
• Ensure required follow-up notes and instructions are communicated to relevant departments.
• Process and monitor prepayments for non-refundable reservations in accordance with hotel policies.
• Adhere to hotel credit and financial control procedures to support revenue protection and compliance.
• Investigate reservation discrepancies, prepare findings, and coordinate resolution with relevant departments.
• Support room allocation activities, particularly for guests with specific room preferences.

Skills

Administrative skills

Organisational skills

Record management

Communication skills

Education

GCE O Level / Diploma or equivalent in Hospitality

Tools

Opera PMS

Job description

We are seeking a detail-oriented and organised Guest Services Executive (Rooms Management) to join our Rooms Division team. In this role, you will be responsible for ensuring the accuracy and integrity of guest reservations, maintaining compliance with hotel revenue and credit policies, and supporting room allocation activities to enhance the overall guest experience.

Key Responsibilities:

• Review and verify reservation details to ensure bookings are accurately recorded in the Property Management System (PMS).
• Conduct reservation checks for bookings made the previous day and upcoming arrivals to ensure reservation accuracy.
• Verify rate codes, room rates, routing instructions, billing arrangements, and reservation comments.
• Maintain accurate guest profiles, including membership information, flight details, and estimated arrival times.
• Identify and merge duplicate guest profiles where necessary.
• Ensure required follow-up notes and instructions are communicated to relevant departments.
• Process and monitor prepayments for non-refundable reservations in accordance with hotel policies.
• Adhere to hotel credit and financial control procedures to support revenue protection and compliance.
• Investigate reservation discrepancies, prepare findings, and coordinate resolution with relevant departments.
• Support room allocation activities, particularly for guests with specific room preferences.

Requirements:

• GCE O Level, Diploma, or equivalent qualification in Hospitality, Tourism, Business, or related qualifications are advantageous.
• Minimum 2 years of experience in Front Office, Reservations, or a related hospitality function.
• Strong administrative, organisational, and record-management skills.
• Good written and verbal communication skills to effectively interact with internal and external clients.
• Proficiency in Microsoft Office applications.
• Familiarity with Opera PMS or a similar property management system is preferred.
• Strong attention to detail with the ability to accurately review and process information.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.