VIP Guest Relations & Reservations Lead - Events

Triton AI Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading F&B group in Singapore is seeking a Guest Relations and Reservation Manager to oversee guest experiences and build strategic partnerships. This role involves managing reservations, converting event inquiries, and ensuring exceptional service standards. The ideal candidate will have strong communication skills and experience in luxury retail or F&B. Attractive remuneration package is offered, including base salary, commission, and bonuses.

Qualifications

• Proven ability to manage and convert opportunities end-to-end.
• Experience in luxury retail, F&B, airlines, hotels, or events agencies.
• Ability to collaborate with senior leadership.

Responsibilities

• Manage reservations and deliver high-touch experiences for guests.
• Drive partnerships to generate new business opportunities.
• Convert event enquiries into confirmed bookings.
• Oversee centralised reservations across multiple outlets.
• Develop pricing and packages to achieve revenue targets.

Skills

Exceptional communication skills

Customer service

Sales experience

Marketing experience

Partnership experience

Event management

Job description

A leading F&B group in Singapore is seeking a Guest Relations and Reservation Manager to oversee guest experiences and build strategic partnerships. This role involves managing reservations, converting event inquiries, and ensuring exceptional service standards. The ideal candidate will have strong communication skills and experience in luxury retail or F&B. Attractive remuneration package is offered, including base salary, commission, and bonuses.