VIP Front Office Duty Manager

Young Women's Christian Association of Singapore; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

YWCA of Singapore Fort Canning is seeking a Duty Manager to oversee daily front office operations, ensuring service excellence and efficient team performance. You will develop operational plans, manage VIP guest services, monitor room inventory, and lead service recovery while maintaining compliance with organisational standards.

Responsibilities include coordinating with departments for guest requests, managing communications, and driving continuous improvement in processes.

Qualifications

• Minimum 2 years of relevant front office experience.
• Strong working knowledge of Opera PMS.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Availability to work shifts including weekends and public holidays.

Responsibilities

• Manage front office operations.
• Collaborate with departments to fulfill guests' special requests.
• Develop and implement front office operational plans.
• Monitor and ensure compliance with standards.
• Manage VIP guest arrivals and departures.
• Track room inventory and reconcile discrepancies.
• Respond to emails promptly and follow up actions.
• Drive service and operational excellence.
• Build guest relationships to encourage repeat visits.
• Review reports to monitor departmental performance.

Skills

Front office operations

VIP guest services

Team leadership

Guest relationship management

Emergency response & safety

Tools

Opera system

Microsoft Word

Microsoft Excel

Outlook

Job description

YWCA of Singapore Fort Canning is seeking a Duty Manager to oversee daily front office operations, ensuring service excellence and efficient team performance. You will develop operational plans, manage VIP guest services, monitor room inventory, and lead service recovery while maintaining compliance with organisational standards.

Responsibilities include coordinating with departments for guest requests, managing communications, and driving continuous improvement in processes.