Guest Experience Front Office Leader

young men's christian association of singapore; Singapore; Presencial; SGD 42.000 - 66.000; Jornada completa

Descripción de la vacante

YMCA of Singapore is seeking a Duty Manager to oversee daily front office operations, guest services, and hotel activities, ensuring a seamless guest experience. You will act as the shift lead, handle guest inquiries, coordinate with Housekeeping and Maintenance, and support revenue initiatives.

The role requires a Diploma in Hotel Management with 3 years in a similar role, strong leadership, and proficiency in MS Office.

Formación

• Diploma in Hotel Management or related discipline.
• 3 years in a similar supervisory role.
• Strong knowledge of Front Office operations.
• Willing to work shifts.
• Excellent communication and guest service skills.

Responsabilidades

• Oversee daily front office operations and guest services to ensure smooth experiences.
• Handle guest enquiries via phone, email, and in person; resolve issues promptly.
• Coordinate with Housekeeping, Maintenance and Reservations to ensure room readiness and availability.
• Assist with revenue optimisation by promoting available room categories where appropriate.
• Ensure compliance with safety, security, and organisational policies.

Conocimientos

Front Office Operations

Supervisory Experience

Multitasking

Problem Solving

Educación

Diploma in Hotel Management, Hospitality & Tourism

Herramientas

Microsoft Office

Descripción del empleo

YMCA of Singapore is seeking a Duty Manager to oversee daily front office operations, guest services, and hotel activities, ensuring a seamless guest experience. You will act as the shift lead, handle guest inquiries, coordinate with Housekeeping and Maintenance, and support revenue initiatives.

The role requires a Diploma in Hotel Management with 3 years in a similar role, strong leadership, and proficiency in MS Office.