Front Office Operations Leader – VIP & Guest Experience

the quincy hotel; Singapore; Presencial; SGD 60.000 - 100.000; Jornada completa

Descripción de la vacante

The Quincy Hotel in Singapore seeks a Duty Manager to direct and supervise day-to-day operations across Front Office and other hotel departments, ensuring outstanding service in line with our standards.

You will oversee Front Office shifts, manage guest check-ins/check-outs, VIP arrangements, and staff training, while optimizing room inventory and revenue in collaboration with the Sales team. Diploma with 5+ years' experience is required.

Formación

• Diploma holder with at least 5 years’ experience in a similar capacity.
• Demonstrated strong business acumen and effective leadership skills.

Responsabilidades

• Direct, monitor, and supervise daily Front Office and hotel operations.
• Oversee Front Office shifts: reception, cashiering, telephone, reservations, and baggage services.
• Provide prompt guest service; handle check-ins/check-outs; address complaints with tact.
• Coordinate VIP arrivals, escort VIP guests, and liaise with departments onVIP arrangements.
• Review shift logbook; manage messages; secure room keys; handle inquiries and guest feedback.
• Know room types, rates, availability; identify upsell opportunities to boost revenue.
• Handle guest safety, incident reporting, theft, and conduct issues.
• Lead training for reception staff with structured on-the-job programs.
• Monitor room inventory; maximize occupancy and revenue; collaborate with Sales on group allotments.
• Lead evacuation in emergencies in absence of Safety & Fire Manager; attend CERT training.
• Perform other duties as assigned by supervisors.

Conocimientos

Leadership

Business Acumen

Guest Service

Educación

Diploma

Descripción del empleo

The Quincy Hotel in Singapore seeks a Duty Manager to direct and supervise day-to-day operations across Front Office and other hotel departments, ensuring outstanding service in line with our standards.

You will oversee Front Office shifts, manage guest check-ins/check-outs, VIP arrangements, and staff training, while optimizing room inventory and revenue in collaboration with the Sales team. Diploma with 5+ years' experience is required.