Universal Banking Ambassador

HSBC; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

A leading global bank in Singapore is seeking a Universal Banking Ambassador to provide exceptional customer service and tailored solutions for retail banking. You will engage with customers to address their queries, promote digital banking options, and ensure compliance with banking standards. Ideal candidates should possess a diploma and relevant customer service experience. Join this dynamic team to thrive in a fast-paced environment focused on customer satisfaction and sales.

Benefits

Continuous professional development

Flexible working opportunities

Inclusive and diverse environment

Qualifications

• Relevant customer service experience is necessary.
• Sales experience is a plus.
• Strong communication skills are essential.

Responsibilities

• Maintain customer service excellence and greet customers.
• Manage customer queries and complaints efficiently.
• Provide tailored banking product solutions to customers.
• Promote self-service banking channels to customers.
• Ensure compliance during customer onboarding processes.

Skills

Customer service excellence

Interpersonal communication

Adaptability

Sales experience

Education

Diploma qualification

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as an Universal Banking Ambassador.

In this role you will need:

• Maintain customer service excellence, greeting and serving our customers with the highest service standards
• Manage customer queries, issues, feedback and complaints with appropriate advice
• Adopt a needs‑based approach to provide recommended solutions for retail banking products to meet customer's financial needs
• Understand and exercise Know Your Customer and Customer Due Diligence procedures when onboarding customers to ensure they are suitable clientele for HSBC
• Be a digital banking champion through promoting and educating our customers in using self‑service channels such as Internet Banking, Phone Banking and Automated Teller Machines
• Identify our customers’ wealth, protection and home loan needs and refer them to appropriate officers
• Ensure data entry and operational transactions are executed expeditiously, with minimal errors and in compliance with audit and statutory guidelines
• Attend to the operational needs of the branch and business where required by line managers or Branch Director

To be successful you will need:

• Diploma qualification with relevant customer service experience
• Proven sales experience is a plus
• Excellent interpersonal and communication skills, coupled with adaptability and willingness to learn
• Highly driven to excel in both customer service and sales, thriving in a focused and fast paced environment

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

www.hsbc.com/careers