Trust & Safety Risk Specialist

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A staffing agency in Singapore is looking for a professional to manage risk analysis and control policies. Responsibilities include resolving risk cases using tools, collaborating with product teams, and educating stakeholders to ensure policy compliance. Candidates should have a Bachelor's in Computer Science and at least 2 years in trust and safety operations. Excellent communication and detail-orientation are essential. The fast-paced environment requires a self-driven approach.

Qualifications

• Minimum 2 years of experience in trust & safety operations or content moderation.
• Ability to manage communication effectively in critical situations.
• Self-driven and curious to learn in a fast-paced environment.

Responsibilities

• Analyze and resolve reported risk cases using internal platforms.
• Summarize, classify cases, and work with teams for solutions.
• Build risk control policies and educate stakeholders.

Skills

Risk analysis

Stakeholder communication

Detail-oriented

Independent work

Interpersonal skills

Education

Bachelor Degree in Computer Science or equivalent

Job description

Responsibilities:

• Analyze and resolve reported risk cases timely and accurately utilizing internal platforms and support tools;
• Summarize and classify the reported cases, work with product and tech teams to formulate solutions;
• Responsible for building up risk control policy and process, promoting transparency and understanding of policies, educating stakeholders to ensure compliance with the company’s processes;
• Assist in developing education programs to enhance user security awareness;
• Assist in improving internal platforms and tools.

Qualifications:

• Bachelor Degree in Computer Science or equivalent practical experience;
• At least 2 years of relevant experience in trust & safety operations, content moderation risk control, or policy enforcement;
• Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders;
• Details oriented, self-driven and curious to learn and work independently in a fast-paced environment;
• Excellent interpersonal and communication skills to influence and reach agreements with others.