Trust & Safety: Product & Process Solutions PM

TikTok Pte. Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

TikTok Pte. Ltd. is seeking a seasoned professional to join Video Safety Operations.

You will design and implement safety frameworks for TikTok features, manage end-to-end safety projects, and drive data-backed improvements to moderation quality, efficiency, and scalability. In this role, you will collaborate with cross-functional teams across Platform Responsibility, Product, Engineering, Policy, and Operations to ensure alignment with organizational goals and high standards of operational

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• Experience in content moderation operations, quality operations, or related fields.
• Proven ability to design and implement quality frameworks and operational strategies.
• Strong analytical and problem-solving skills with proficiency in data analysis and performance tracking.
• Demonstrated project management experience leading cross-functional initiatives end-to-end.
• Excellent communication and stakeholder management skills.
• Ability to thrive in a fast-paced, global dynamic environment with evolving priorities.

Responsibilities

• Oversee operational safety management and define safety frameworks for features like TikTok videos and mini-games.
• Lead end-to-end safety projects from planning and design to execution and optimization.
• Set standards for safety initiatives, workforce planning, enforcement mechanisms, and accuracy benchmarks.
• Analyze business needs to extract actionable insights and monitor project performance using internal tools.
• Collaborate with Platform Responsibility, Product, Engineering, Policy, and Operations to align moderation strategy with org goals.

Skills

Analytical skills

Problem-solving

Communication

Stakeholder management

Project management

Cross-functional collaboration

Education

Bachelor’s degree in Business, Engineering, Data Analytics, or equivalent

Job description

TikTok Pte. Ltd. is seeking a seasoned professional to join Video Safety Operations.

You will design and implement safety frameworks for TikTok features, manage end-to-end safety projects, and drive data-backed improvements to moderation quality, efficiency, and scalability. In this role, you will collaborate with cross-functional teams across Platform Responsibility, Product, Engineering, Policy, and Operations to ensure alignment with organizational goals and high standards of operational