Product & Process Solutions Program Manager (Quality Solutions), Trust & Safety

TikTok Pte. Ltd.; Singapore; On-site; SGD 90,000 - 160,000; Full time

Job summary

TikTok Pte. Ltd. in Singapore is seeking a results-driven professional to lead video safety quality evaluation and operations.

You will design evaluation frameworks, monitor metrics, and drive ongoing quality improvements in a fast-paced, global product environment. You'll collaborate across policy, product, engineering, and ops, translate findings into systematic actions, and own end-to-end quality initiatives from design through deployment.

Qualifications

• Strong experience in quality evaluation, quality operations, trust & safety, or related moderation domains.
• Proven capability in designing evaluation frameworks, metrics, and monitoring mechanisms.
• Strong understanding of strategy design from an evaluation perspective, not just execution support.
• Ability to translate evaluation findings into systematic quality improvement plans.
• Strong data analysis, structured problem-solving, and RCA capability.
• Solid project management skills with end-to-end ownership.
• Strong stakeholder management and cross-functional collaboration skills.

Responsibilities

• Quality evaluation framework design and iteration.
• Evaluation strategy and measurement methodology design.
• Metric governance, monitoring, and confidence building.
• Root-cause analysis and evaluation-driven quality improvement.
• Cross-functional coordination across upstream and downstream teams.
• AI-enabled evaluation, validation, and workflow innovation.

Skills

Quality evaluation

Quality operations

Trust & safety

Data analysis

Problem solving

Root-cause analysis

Project management

Stakeholder management

Cross-functional collaboration

AI evaluation

Job description

Responsibilities

The Video Safety Operations

• Product & Process Solutions team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence by leading demand and supply management, quality management and transition of initiatives of T&S operations.

It evaluates and assesses process changes for implementation in T&S Video Safety operations. The team acts as an entry point between TikTok business and T&S Video Safety operations for all requests related to product, policy or process. Responsibilities

• Quality evaluation framework design and iteration
• Evaluation strategy and measurement methodology design
• Metric governance, monitoring, and confidence building
• Root-cause analysis and evaluation-driven quality improvement
• Cross-functional coordination across upstream and downstream teams
• AI-enabled evaluation, validation, and workflow innovation

Qualifications

Minimum Qualifications

• Strong experience in quality evaluation, quality operations, trust & safety, or related moderation domains
• Proven capability in designing evaluation frameworks, metrics, and monitoring mechanisms
• Strong understanding of strategy design from an evaluation perspective, not just execution support
• Ability to translate evaluation findings into systematic quality improvement plans
• Strong data analysis, structured problem-solving, and RCA capability
• Solid project management skills with end-to-end ownership
• Strong stakeholder management and cross-functional collaboration skills.

Ability to work effectively in a fast-paced and evolving business environment Preferred Qualifications

• Experience with moderation quality evaluation, arbitration, benchmark / GT design, or quality monitoring
• Experience working with OGS / QTS / Product / Policy / Engineering / Ops in workflow or strategy alignment
• Experience in AI-related evaluation, model validation, moderation-assistance, or workflow automation
• Experience in platform / high-growth / global business environments