Safety Operations & Process Programs Manager

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok's Safety team in Singapore is seeking an experienced professional to lead the Search & Interaction Safety operations. You will oversee end-to-end processes for safety across Search, Comments, and Messages, drive metrics-driven improvements, and collaborate with product, policy, data science, and frontline teams to ensure robust safety standards.

Responsibilities include developing comprehensive safety frameworks, overseeing project lifecycles, and communicating progress to stakeholders.

Qualifications

• Experience designing and implementing quality strategies for moderation operations.
• Ability to analyze moderation processes and drive improvements.
• Excellent data analysis and project management skills.
• Strong communication and stakeholder collaboration capabilities.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Develop and oversee end-to-end Search and Interaction Safety processes.
• Monitor and analyze project metrics to ensure quality and efficiency.
• Lead cross-functional teams and drive strategic moderation initiatives.
• Define and implement a comprehensive moderation strategy aligned with company policies.
• Prepare updates for stakeholders highlighting milestones and tasks.
• Lead process redesign and automation initiatives to improve safety operations.
• Ensure safety metrics are tracked and operational excellence is maintained.

Skills

Data analysis

Project management

Cross-functional collaboration

Strong communication

Adaptability

Education

Bachelor’s degree in a related field

Job description

TikTok's Safety team in Singapore is seeking an experienced professional to lead the Search & Interaction Safety operations. You will oversee end-to-end processes for safety across Search, Comments, and Messages, drive metrics-driven improvements, and collaborate with product, policy, data science, and frontline teams to ensure robust safety standards.

Responsibilities include developing comprehensive safety frameworks, overseeing project lifecycles, and communicating progress to stakeholders.