Product & Process Solutions Program Manager (Feature Safety), Trust & Safety

TikTok Pte. Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

TikTok Pte. Ltd. is seeking a seasoned professional to join Video Safety Operations.

You will design and implement safety frameworks for TikTok features, manage end-to-end safety projects, and drive data-backed improvements to moderation quality, efficiency, and scalability. In this role, you will collaborate with cross-functional teams across Platform Responsibility, Product, Engineering, Policy, and Operations to ensure alignment with organizational goals and high standards of operational

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• Experience in content moderation operations, quality operations, or related fields.
• Proven ability to design and implement quality frameworks and operational strategies.
• Strong analytical and problem-solving skills with proficiency in data analysis and performance tracking.
• Demonstrated project management experience leading cross-functional initiatives end-to-end.
• Excellent communication and stakeholder management skills.
• Ability to thrive in a fast-paced, global dynamic environment with evolving priorities.

Responsibilities

• Oversee operational safety management and define safety frameworks for features like TikTok videos and mini-games.
• Lead end-to-end safety projects from planning and design to execution and optimization.
• Set standards for safety initiatives, workforce planning, enforcement mechanisms, and accuracy benchmarks.
• Analyze business needs to extract actionable insights and monitor project performance using internal tools.
• Collaborate with Platform Responsibility, Product, Engineering, Policy, and Operations to align moderation strategy with org goals.

Skills

Analytical skills

Problem-solving

Communication

Stakeholder management

Project management

Cross-functional collaboration

Education

Bachelor’s degree in Business, Engineering, Data Analytics, or equivalent

Job description

Responsibilities

The Video Safety Operations

• Product & Process Solutions team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence by leading demand and supply management, quality management and transition of initiatives of T&S operations.

It evaluates and assesses process changes for implementation in T&S Video Safety operations. The team acts as an entry point between TikTok business and T&S Video Safety operations for all requests related to product, policy or process. Responsibilities

• Operational Safety Management
• Design and implement comprehensive safety frameworks for TikTok features, like Short Drama, Mini game, Audio, Push, etc.
• Define and manage key operational metrics (e.g., CGVR, OHA, Sampling accuracy) to ensure high standards of efficiency and quality.
• Establish standards for safety initiatives, including workforce planning, enforcement mechanisms, and accuracy benchmarks.
• End-to-End Process & Project Management
• Lead the full lifecycle of safety-related projects—from planning and design to execution and continuous optimization.
• Ensure processes are structured to meet operational excellence standards through rigorous workflow and performance monitoring.
• Proactively identify risks, gaps, and improvement opportunities across project stages.
• Data Analysis & Strategic Insights
• Analyze business needs/ demands to extract actionable insights that inform decision-making and strategic improvements.
• Monitor and evaluate project performance using internal tools and platforms.
• Drive data-backed initiatives to enhance moderation quality, efficiency, and scalability.
• Stakeholder Communication & Collaboration
• Build strong partnerships through business alignments, strategies & updates to stakeholders, highlighting milestones, progress, and key risks.
• Collaborate with cross-functional teams (e.g., Platform Responsibility, Product, Engineering, Policy, Operations) to define and execute moderation strategies.
• Ensure alignment with organizational goals, company policies, and industry standards.
• Process Optimization & Innovation
• Conduct in-depth evaluations of existing moderation processes, tools, and policies to identify areas for improvement.
• Lead transformation initiatives including process redesign, AI application and innovation and automation.
• Champion continuous improvement and innovation within moderation operations.

Qualifications

Minimum Qualification(s)

• Bachelor’s degree in a relevant field (e.g., Business, Engineering, Data Analytics, or equivalent).
• Experience in content moderation operations, quality operations, or related fields.
• Proven experience designing and implementing quality frameworks and operational strategies.
• Strong analytical and problem-solving skills, with proficiency in data analysis and performance tracking.
• Demonstrated project management experience, with the ability to lead cross-functional initiatives end-to-end.
• Excellent communication and stakeholder management skills.
• Ability to thrive in a fast-paced, global dynamic environment with evolving priorities.

Preferred Qualification(s)

• Experience in process design, project management, AI application and innovation and automation tooling/process design.
• Familiarity with moderation tooling, machine learning model evaluation, or safety systems at scale.
• Experience working in high-growth tech or platform-based environments.
• Experience in global, multicultural and timezone-crossing environments