Travel Consultant - Singapore

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global travel management leader in Singapore is seeking a Travel Consultant to deliver exceptional service and build relationships with travelers. The role requires strong expertise in reservations and ticketing, along with proficiency in Galileo, Sabre, Abacus, or Amadeus GDS. Excellent communication skills in English and Mandarin are essential. Join a collaborative team focused on delivering perfect travel experiences while driving profitability for the company.

Qualifications

• Experience in reservations and ticketing in corporate & leisure travel required.
• Proficient in various GDS systems like Galileo, Sabre, Abacus, or Amadeus.
• Strong interpersonal and communication skills essential.
• Excellent English and Mandarin, both written and oral, required.

Responsibilities

• Delight the traveler/travel arranger.
• Listen and lead conversations to solve problems.
• Build trust and credibility with customers.
• Offer informed and insightful recommendations.
• Sell products that contribute to CWT’s profitability.
• Adapt to changing business requirements.
• Strengthen the CWT brand through service.
• Embrace new technology to promote flexibility.
• Ensure consistency of service delivery.

Skills

Reservations and ticketing experience

Proficient in Galileo

Proficient in Sabre

Proficient in Abacus

Proficient in Amadeus GDS

Strong interpersonal skills

Strong communication skills

Fluent in English

Fluent in Mandarin

Job description

Job Description - Travel Consultant - Singapore (1800010N)

Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that’s what makes a world of difference.

Learn about our travel counselor opportunities and start your journey.

Mission

The mission of the CWT Travel Counselor is to “Deliver the Perfect Trip” so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.

Responsibilities

• Delight the traveler/travel arranger.
• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
• Connect with the caller to build trust and credibility even if the person is unknown.
• Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
• Build CWT’s commercial value by selling products that are of commercial value to CWT and contribute to CWT’s profitability.
• Remain current on value we provide to each customer.
• Adapt and change as requirements of the business change.
• Strengthen the CWT brand by representing the CWT brand in how you work on a day-to-day basis.
• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
• Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that complements the unique travel policy of each client with interaction to make each traveler/travel arranger feel special.

Qualifications

• Must have experience in reservations and ticketing in corporate & leisure travel.
• Must be proficient in Galileo, Sabre, Abacus or Amadeus GDS.
• Strong interpersonal and communication skills.
• Excellent English & Mandarin both written and oral essential.

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. contact us