Job Description
As a Coordinator within the Vendor Management Team, you will support the planning, coordination, and management of transport services for children in out-of-home placement. This role plays a critical part in ensuring timely, safe, and reliable transport arrangements to support children’s schooling, medical and psychological appointments, and access visits.
Key Responsibilities
Operations & Coordination
- Manage and coordinate all transport requests, including setting up communication channels and handling related administrative tasks.
- Liaise with internal stakeholders, vendors, volunteers, and service providers to ensure transport arrangements are executed as planned.
- Attend to enquiries and provide on‑ground support when required, including being on standby to assist with transport for children aged 1 to 18, including those with special needs or behavioural challenges.
Data Management & Reporting
- Update and maintain accurate records and databases of transport requests.
- Support the generation of statistics and reports for management review and policy evaluation.
- Verify transport claims and supporting documentation for accuracy and compliance.
Process Improvement & Systems Support
- Work with the team on technology‑enabled solutions to improve operational efficiency and workflow effectiveness.
- Support process improvements and administrative enhancements within the Vendor Management unit.
Administrative Support
- Assist with general administrative duties and ad‑hoc tasks as assigned by the supervisor.
Job Requirements
- Diploma or above in any discipline.
- Meticulous, well‑organised, and attentive to detail.
- Proficient in Microsoft Outlook and Excel, and comfortable using online or mobile systems to manage high volumes of data.
- Able to work independently and collaboratively with internal and external stakeholders.
- Good command of written and spoken English.
- Strong interpersonal skills, with willingness to interact with clients, volunteers, and vendors.
- Comfortable working in an operations‑driven environment with time‑sensitive requests.