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A leading engineering firm in Singapore is seeking candidates to manage customer complaints and perform product assurance analysis. The role requires a diploma in a relevant engineering field, proficiency in Microsoft Office, and preferably some SAP experience. Candidates must have strong analytical and communication skills and enjoy working independently and within teams. Training will be provided as needed, and a five-day work week is standard.
Interact with external customer and internal workshop operations to identify cause, and lead preventive and improvement efforts.
Manage and drive customer complaints to ensure effective and timely closure.
Perform product assurance analysis to assure that Company’s quality standards are maintained.
Conduct failure analysis, collect data and monitor yield and quality trends.
Support product and service quality reporting (Repair/Test/Trouble Report).
Support and follow up on TR administration (Recharging/PO/Invoicing).
Knowledge of ISO 9001 procedures, and able to support, maintain and follow up on Company’s ISO 9001 program.
Any other ad-hoc projects assigned by Quality Manager
Diploma in Chemical/Electronics/Mechanical/Mechatronics Engineering in Quality related field and/or semi-conductor or vacuum pumps industry.
Proficient in Microsoft Office (Words, Excel, PowerPoint).
Preferably with SAP experience.
< knowledge will be advantage otherwise training provided
Willing to work in a workshop environment (take photos, investigate of faulty products).
Effective communication skill, analytical and judgmental skills required.
Self-starter and ability to manage, develop and execute plans and objectives in a timely and effective manner.
High level of integrity, discipline and self-motivated.
Able to work independently and in teams, and follow up tasks delegated.
5-day work week.
Training will be provided.
Interested candidates, submit MS Word resume to cv.get@recruithaus.com.sg or contact +65 6772 9952