Training Partners Delivery Manager

International Air Transport Association; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A global aviation support organization in Singapore is seeking an experienced Training Operations Manager to oversee partner logistics and provide operational support to Training Partners. Candidates should have strong sales and customer service skills, at least 6-10 years of experience in training management, and excellent communication skills in English. Knowledge of IT systems like SAP is beneficial. This role involves ensuring compliance with partner operations and contributing to product strategy.

Qualifications

• Minimum of 6 to 10 years of relevant experience, including 3 years in management.
• Excellent oral and written communication skills in English.
• Experience in the air transport industry would be an asset.

Responsibilities

• Manage logistics of partner operations and training.
• Monitor partner performance and compliance.
• Provide operational support to IATA Training Partners.
• Develop relationships with key partner personnel.
• Collaborate with internal departments for issue resolution.
• Support delivery of training products through partners.
• Conduct market research for product decisions.
• Process orders, payments, and manage enrollments.

Skills

Sales skills

Customer service orientation

Negotiation skills

Interpersonal skills

Attention to detail

Ability to work in fast-paced environment

PC skills, particularly in MS Office

Familiarity with IT systems

Tools

SAP

SharePoint

Salesforce

Learning Management Systems

Job description

About the team you are joining

At IATA, we proudly represent and support over 300 airlines worldwide. Our passion and expertise in the aviation industry drive us to make air travel safer, smarter, more sustainable, and inclusive. We value diversity and inclusion, respecting and appreciating the unique backgrounds, perspectives, and skills of our employees.

We train more than 100,000 professionals and students each year globally. Our 350+courses and 40+diplomas are developed around IATA's areas of expertise and commitment to promoting industry standards worldwide. Our training helps businesses operate safely, efficiently and sustainably, building career opportunities for the people they employ.

In this role, you will collaborate with a dynamic and agile Training Operations team dedicated to providing premium services and learning solutions to over 100,000 students and training partners globally each year.

Take your career to new heights with IATA!

What your day would be like

• Manage the logistics of partner operations, including contract preparation, course scheduling, payments, and survey follow-up.
• Monitor partner performance and ensure compliance with contractual obligations.
• Provide day‑to‑day operational support to IATA Training Partners, addressing requests related to orders, enrollments, exams, and certificate or diploma retrieval.
• Develop and maintain strong relationships with key partner personnel, understanding their priorities and challenges in capacity building.
• Serve as a liaison between IATA Training Partners, sales teams, and internal IATA departments (Finance, Product, Certifications, Marketing, etc.) to ensure smooth communication and timely issue resolution.
• Work closely with Product Managers and the Certifications Team to support the delivery of training products through partners.
• Contribute to product strategy, budgeting, and forecasting in coordination with the related Product Manager.
• Conduct market research, competitive analysis, and gather customer insights to support product decisions.
• Review and analyze customer feedback to identify improvement opportunities and recommend actions.
• Set up and maintain Training Partners administrative accounts and manage access to the Resource Site.
• Update instructor course grants, VIASINC access, and upload official communications or memos as required.
• Maintain and update Training Partners profiles, product lists, promotional codes and course listings in the Learning Management System (LMS).
• Process orders and payments, coordinate incentive plans and discounts, and manage enrollment key distribution.
• Ensure accurate financial handling in collaboration with the IATA Finance Department.
• Collaborate with technical support to resolve system issues related to orders, access, or promotions.

We would love to hear from you if

• You have a minimum of 6 to 10 years of relevant experience, including 3 years in management position(s) in training in world‑class organization(s).
• Strong sales, customer service orientation and negotiation skills.
• Excellent interpersonal and communication skills.
• Persistent and positive can‑do approach.
• Ability to handle multiple projects simultaneously while maintaining high attention to detail, meeting deadlines.
• Ability to think openly, imaginatively and creatively; must enjoy working in a fast‑paced team environment.
• Highly computer literate: good PC skills, particularly in MS Office. Familiarity with IT systems such as SAP, SharePoint, Salesforce and Learning Management systems is a definite asset.
• Excellent oral and written communication skills in English.
• Experience in the air transport industry would be an asset.