Training Admin Executive (AP)

ENCOMPASSE; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

ENCOMPASSE in Singapore is looking for a staff member to handle manual certificate raising and PSEA payments management. The role includes tracking compliance of KPIs and formalizing SOPs as established by respective teams.

Candidates should possess at least a Diploma and have relevant experience. Proficiency in Microsoft Word and Excel, along with strong customer service skills, is essential. The role is a 2-year contract with working hours from 8.30 AM to 6 PM, Monday to Friday.

Qualifications

• Possess at least a Diploma or minimally 2 years of relevant experience for staff performing operational functions.
• Good interpersonal and communication skills (oral and written).
• Detailed and meticulous, able to work under pressure to meet deadlines.

Responsibilities

• Handle manual raising of certificates for all courses.
• Centralize submission of various reports currently done manually.
• Track compliance of KPIs by various staff.

Skills

Customer service oriented

Proficient with Microsoft Word

Proficient with Microsoft Excel

Ability to communicate in English

Conversant in a second language

Education

Diploma or minimally 2 years of relevant experience

Job description

Job Description

• To handle the manual raising of certificates for all courses into the system so that there is no delay and we meet the KPI set by client
• To manually email to all participants who request for certificates
• To handle the raising and capturing of PSEA and Mendaki payments, pending system enhancements
• To centralize the submission of the various reports which are currently done manually and cannot be supported by the system
• To assist the team in handling the Diploma and Crawler Crane courses
• To formalize SOPs based on the format established, after the respective teams have written down their SOPs
• To track the compliance of KPIs by the various staff based on the tabulated KPIs extracted from the agreement
• Undertake additional tasks as required.
• Other ad-hoc projects may be required

Requirements

• Possess at least a Diploma or minimally 2 yrs of relevant experience for staff performing the operational functions.
• Proficient with computer use (i.e. Microsoft Word, Excel).
• Able to communicate in English and be conversant in a second language (i.e. Malay, Mandarin or Tamil)
• Customer Service oriented (e.g. courteous, professional and helpful) and preferably with prior experience in customer service.
• Good interpersonal and communication skills (oral and written)
• Detailed and meticulous
• Able to work under pressure to meet deadlines.

WFO - Ang Mo Kio, M-F: 8.30am - 6pm, 2-year contract