Administrative Officer

ENCOMPASSE; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

ENCOMPASSE is seeking a diligent Operations Assistant in Singapore to support performance management, admin, and customer service initiatives. The role emphasizes process improvement, teamwork, and staff development under a two-year contract.

You will handle contracts, finance, project administration, staff onboarding/offboarding, and access reviews while upholding confidentiality and professional work ethics in a fast-paced environment.

Qualifications

• Diploma in any discipline required (fresh graduates welcome).
• Strong interpersonal and written/oral communication.
• Confidentiality of information essential.
• Detail-oriented and meticulous.
• Result oriented with a professional work ethic.

Responsibilities

• Achieve client KPIs and operational goals.
• Manage admin tasks: contracts, finances, project administration.
• Provide professional customer service support.
• Develop staff through training and skill growth.
• Collaborate in a team to maintain service delivery.
• Identify process gaps and propose improvements.

Skills

Interpersonal skills

Communication skills

Attention to detail

Result oriented

Education

Diploma in any discipline

Job description

Job Description

Performance Management – Achieve operational goals and key performance indicators that are stipulated by the Client in an accurate and timely manner in accordance with the requirement.

Operation Management – Handle the day-to-day operations in Admin Matters such as, Contract Management / Finance Management / Project Administration / Staff Screening / Staff Onboarding and Off Boarding / User Access Review / Annual Review of Roles and Access Rights for the client’s team / and any other administrative task as assigned by the Client from time to time.

Customer Service – Staff handles and executes the customer service support initiatives to deliver a highly professional standard of service to customers.

Employee Development – Staff will have to grow and develop in their job skills through training to their fullest potential and to be able to leverage on their strengths for better performance. This will allow them to meet Client’s expectations.

Teamwork – Staff must be able to work as a team and to cover one another during absence so that there is no stoppage in the delivery of services to the Client. While working as a team, they are to ensure consistency, fairness and prudence in decisions making as well as the services being delivered.

Process Review – Identify process and/or system gaps and propose enhancements to improve productivity and accuracy. Review, streamline and implement solutions to enhance operational efficiency and effectiveness.

Requirements

• Minimally a Diploma in any discipline (Fresh graduates can apply)
• Good interpersonal and communication skills, both oral and written
• Must uphold strong code of work ethics, in particular confidentiality of information
• Detailed and Meticulous
• Result oriented

WFO - Shenton Way, M-F: 8.30am - 6.00pm
2-year contract