Training Admin Executive (AA)

ENCOMPASSE; Singapore; On-site; SGD 33,480 - 50,220; Full time

Job summary

ENCOMPASSE in Singapore is hiring for a role focused on registration, payments, and customer service with a 2-year contract. The position requires coordination with partners and logistical support for training events.

Candidates should possess a Diploma and a minimum of 2 years of relevant experience. Proficiency in Microsoft Word and Excel, good communication skills, and customer service orientation are essential. Work hours are Monday to Friday, from 8.30 am to 6.00 pm.

Qualifications

• Minimum 2 years of relevant experience in operational functions.
• Proficient in using Microsoft Word and Excel.
• Able to communicate in English and in a second language.

Responsibilities

• Perform tasks on registration and payments, enrolment, attendance, and assessments.
• Process training administration from pre to post programme activities.
• Attend to enquiries and appeals in a timely manner.

Skills

Customer Service

Microsoft Word

Microsoft Excel

Interpersonal Skills

Communication Skills

Education

Diploma or relevant experience

Job description

Job Description

• Perform tasks on registration and payments, enrolment, attendance and assessments records via the system(s).
• Processing of training administration from pre to post programme activities, including coordination with both internal and external partners and providing logistical support.
• Attends to enquiries and appeals timely and accurately.
• Adhere to existing SOPs, Procedures, Documentations to enhance efficiency and effectiveness.
• Consolidate and provide data and information for management reporting and to provide support for external audit.
• Undertake additional tasks as required.
• Other ad-hoc projects may be required.

Requirements

• Possess at least a Diploma or minimally 2 yrs of relevant experience for staff performing the operational functions.
• Proficient with computer use (i.e. Microsoft Word, Excel).
• Able to communicate in English and be conversant in a second language (i.e. Malay, Mandarin or Tamil).
• Customer Service oriented (e.g. courteous, professional and helpful) and preferably with prior experience in customer service.
• Good interpersonal and communication skills (oral and written).
• Detailed and meticulous.
• Able to work under pressure to meet deadlines.

2-year contract

WFO - Ang Mo Kio, M-F: 8.30am - 6.00pm